Internal Support Engineer

This is a fully remote position, open to applicants in Peru.

📋 Description

• Deliver remote technical assistance to Atlas Technica Team Members regarding internal systems, applications, devices, and workplace technologies.

• Assist with employee onboarding, offboarding, access provisioning, account management, and other internal technology lifecycle tasks.

• Administer and provide support for Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID.

• Troubleshoot issues faced by employees involving Microsoft Windows, Microsoft Office applications, authentication, connectivity, collaboration tools, and other internal business applications.

• Manage and support systems, applications, and tools utilized by Atlas Team Members.

• Research, assess, implement, and support new systems and technologies that enhance internal efficiency, security, reliability, and scalability.

• Recognize repetitive or manual tasks and develop automation or workflow enhancements.

• Create and uphold technical documentation, support procedures, knowledge-base content, and internal best practices.

• Collaborate with the Internal Support Manager to determine priorities, enhance support processes, and contribute to the team’s technical direction.

• Identify technology, operational, security, or process risks and propose practical improvements.

• Foster cross-functional relationships and collaborate with both technical and non-technical teams across Atlas.

• Engage in organizational initiatives aimed at improving internal systems, processes, employee experience, and technology capabilities.

⛳️ Requirements

• Relevant professional experience in IT support, systems administration, internal IT, systems engineering, or a similar technical environment.

• Strong hands-on experience in supporting Microsoft Windows and Microsoft 365 environments.

• Experience in supporting or administering Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID.

• Familiarity with employee account administration, identity and access management, device management, software applications, and common workplace technologies.

• Excellent troubleshooting and analytical skills with the capacity to diagnose issues, identify root causes, and drive solutions to resolution.

• Strong written and verbal communication abilities to support both technical and non-technical Team Members.

• Exceptional organizational, prioritization, documentation, and follow-through skills, with the capacity to manage multiple requests and initiatives.

• Proven ability to work autonomously, solve problems creatively, and take ownership in a remote setting.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience.

• Ability to work remotely from Lima, Peru.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits.

• Great perks.

• Professional and career development opportunities for Team Members.

• Remote work arrangement.