Senior Tech Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver expert technical and application support to end users utilizing Longview Software.

• Address incoming inquiries and identify appropriate actions to resolve issues across various business lines.

• Assist both internal and external clients with products and services.

• Offer technical solutions and guidance throughout the entire support cycle.

• Analyze and clarify data and process flow within CPM and Tax Provision software.

• Troubleshoot and resolve data-related and basic technical issues.

• Create client workarounds and temporary solutions when necessary.

• Respond to customer inquiries regarding product operation, maintenance, and repairs.

• Facilitate customer conference calls to gain insights into issues and business cases.

• Utilize AI tools to optimize workflows and support customers effectively.

• Transfer Longview knowledge to customers.

• Provide organized troubleshooting information and logs to engineering teams.

• Assist in identifying and defining product opportunities and enhancements.

• Participate in on-call coverage for after-hours critical issues on a rotational basis.

• Execute other assigned tasks.

⛳️ Requirements

• Proven experience and demonstrated skills in a customer service capacity.

• Background in corporate accounting and/or tax-related areas for large organizations.

• Exceptional verbal and written communication skills.

• Proficiency in proofreading and editing documents.

• Capability to adhere to departmental policies and procedures independently and within cross-functional teams.

• Strong attention to detail and ability to retain knowledge of operating systems, procedures, products, compliance, and customer information.

• Ability to manage multiple tasks while maintaining high accuracy standards.

• Strong analytical, problem-solving, and decision-making skills under pressure.

• Excellent research capabilities to provide solutions while complying with policy guidelines.

• Experience in project management and quality control.

• Familiarity with AI tools.

• Ability to handle several tasks simultaneously.

• Capacity to thrive under pressure and meet tight deadlines.

• Experience with Longview products is a plus.

• Understanding of hosting infrastructure fundamentals is advantageous.

• Background check required for employment, where permitted by country, state/province.

🏝️ Benefits

• Engage with a dynamic, global, and high-energy team.

• Opportunities to lead new initiatives and drive change.

• Chance to think creatively, make an impact, and gain recognition for contributions.

• Utilize AI tools to enhance customer management efficiency.

• Additional bonus eligibility may apply.