UEM Engineer, Ivanti MDM Administrator

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee and maintain the Ivanti Endpoint Manager Mobile console on a daily basis.

• Handle device enrollment and manage the full lifecycle through Apple Business Manager, Android Enterprise, and Samsung Knox portals.

• Develop, test, and implement security compliance rules, configuration profiles, and user groups.

• Package, deploy, and continuously update both public and internal line-of-business mobile applications.

• Serve as a Level 2/3 escalation point for complex mobile incidents and carry out advanced log analysis.

• Deliver high-touch White Glove support for executive and VIP users.

• Maintain integrations with Active Directory, Microsoft Entra ID, PKI, SAML, and SSO authentication processes.

• Monitor updates in the iOS and Android ecosystems to ensure Day-Zero readiness and compliance.

• Document technical processes, Standard Operating Procedures (SOPs), and knowledge base articles for Level 1 support teams.

• Assist with onboarding and offboarding workflows for corporate mobile endpoints.

• Collaborate with global IT infrastructure teams to guarantee device provisioning, security compliance, and endpoint performance.

⛳️ Requirements

• At least 2 years of demonstrated experience in administering MDM/UEM solutions, with a strong emphasis on Ivanti / MobileIron; extensive experience with Intune, Workspace ONE, or Jamf will also be taken into account.

• 3 to 5 years of general IT experience in Infrastructure or Digital Workplace settings.

• Strong understanding of iOS/iPadOS and Android Enterprise enrollment architectures (BYOD, COPE, COBO).

• Hands-on expertise with Apple Business Manager, Android Zero-Touch, and Samsung Knox.

• Solid grasp of Active Directory, Microsoft Entra ID, SAML, OAuth, SSO, and PKI/Certificates.

• Familiarity with Ivanti Sentry/Access and IT Service Management (ITSM) tools such as ServiceNow and Jira, including ITIL processes.

• Exceptional analytical skills, root-cause investigation abilities, and troubleshooting expertise.

• Strong interpersonal skills with a focus on user empathy and effective communication.

• Proficiency in English.

🏝️ Benefits

• Employees have the option to work remotely.

• Permanent employment contract.

• Equal opportunities and advancement based on merit.

• All job openings are accessible to individuals with disabilities.