End User Computing Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Administer and provide support for Windows desktops and laptops, while also offering assistance for macOS and mobile devices as necessary.

• Troubleshoot advanced issues related to hardware, software, operating systems, connectivity, printing, and user access.

• Oversee endpoint configuration, provisioning, patching, compliance, and software distribution utilizing Microsoft Intune, Microsoft Configuration Manager, or similar platforms.

• Assist with device enrollment, Autopilot or imaging processes, application packaging and deployment, and adherence to endpoint configuration standards.

• Construct, configure, manage, and support VDI environments, encompassing desktop images, host pools, application delivery, user access, performance, capacity, and availability.

• Support identity and access services related to endpoints, including Microsoft Entra ID, Active Directory, Group Policy, and Microsoft 365.

• Maintain endpoint security measures, including encryption, antivirus or endpoint detection and response, configuration baselines, and compliance policies.

• Monitor the health of endpoints, investigate recurring incidents, determine root causes, and suggest improvements.

• Develop and maintain technical documentation, knowledge articles, support procedures, and device standards.

• Collaborate with service desk, infrastructure, security, network, and application teams to resolve incidents, fulfill requests, and implement projects.

• Engage in device refreshes, operating system upgrades, pilot activities, and EUC lifecycle initiatives.

• Communicate with employees, technical teams, vendors, and stakeholders; provide updates on status and document work within the IT service management platform.

• Adhere to change, incident, problem, request, asset, and configuration management practices, contributing to ongoing service improvement.

⛳️ Requirements

• A minimum of three years of experience in desktop support, endpoint administration, endpoint engineering, or a related IT role.

• Practical experience in supporting Windows endpoints within a managed enterprise setting.

• Proficient in using Microsoft Intune and Microsoft Configuration Manager (MECM/SCCM), covering endpoint configuration, software distribution, patching, reporting, and troubleshooting.

• Familiarity with Microsoft Entra ID, Active Directory, Group Policy, Microsoft 365, TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

• Experience in software deployment, patching, imaging or modern provisioning, endpoint security, and advanced endpoint troubleshooting.

• Hands-on experience in building and managing VDI environments, such as Azure Virtual Desktop, Windows 365, Citrix, VMware Horizon, or a similar platform.

• Ability to analyze endpoint data and service trends to identify recurring issues and propose enhancements.

• Strong customer service, prioritization, documentation, and problem-solving abilities.

• Excellent written and verbal communication skills, with the capability to convey technical information to both technical and non-technical audiences.

• Experience with PowerShell or another scripting language for endpoint administration and task automation.

• Bachelor's degree in information technology, computer science, or a related field is preferred; however, an equivalent combination of education and relevant experience will be considered.

• Relevant certifications in Microsoft endpoint, desktop support, or IT service management are preferred.

• Knowledge of macOS management, Apple Business Manager, mobile device management, Microsoft Defender, or similar endpoint security tools is preferred.

🏝️ Benefits

• Full-time remote work.

• Equal opportunity employment.

• Additional compensation and benefits information available upon request for eligible residents of states with designated pay transparency requirements.