End User Computing Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Administer and provide support for Windows desktops and laptops, while also offering assistance for macOS and mobile devices as necessary.

• Troubleshoot advanced hardware, software, operating system, connectivity, printing, and user access challenges.

• Oversee endpoint configuration, provisioning, patching, compliance, and software distribution utilizing Intune and MECM/SCCM or similar platforms.

• Assist with device enrollment, Autopilot or imaging processes, application packaging and deployment, and adherence to endpoint configuration standards.

• Build, configure, manage, and support Virtual Desktop Infrastructure (VDI) environments.

• Support identity and access services related to endpoints, which include Entra ID, Active Directory, Group Policy, and Microsoft 365.

• Maintain security controls for endpoints, such as encryption, antivirus or EDR solutions, configuration baselines, and compliance policies.

• Monitor the health of endpoints, investigate recurring incidents, determine root causes, and suggest improvements.

• Create and sustain technical documentation, knowledge articles, support procedures, and device standards.

• Collaborate with service desk, infrastructure, security, network, and application teams to resolve incidents, fulfill requests, and execute projects.

• Engage in device refreshes, operating system upgrades, pilot activities, and End User Computing (EUC) lifecycle initiatives.

• Communicate effectively with employees, technical teams, vendors, and stakeholders; provide status updates and document efforts in the IT service management platform.

• Adhere to change, incident, problem, request, asset, and configuration management practices while contributing to ongoing service improvement.

⛳️ Requirements

• A minimum of three years of experience in desktop support, endpoint administration, endpoint engineering, or a similar IT position.

• Practical experience in supporting Windows endpoints within a managed enterprise environment.

• Proficient with Microsoft Intune and Microsoft Configuration Manager (MECM/SCCM), including endpoint configuration, software distribution, patching, reporting, and troubleshooting.

• Familiarity with Microsoft Entra ID, Active Directory, Group Policy, Microsoft 365, TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

• Experience in software deployment, patching, imaging or modern provisioning, endpoint security, and advanced troubleshooting of endpoints.

• Hands-on experience in building and managing VDI environments, such as Azure Virtual Desktop, Windows 365, Citrix, VMware Horizon, or an equivalent platform.

• Capability to utilize endpoint data and service trends to pinpoint recurring issues and propose enhancements.

• Strong skills in customer service, prioritization, documentation, and problem-solving.

• Excellent written and verbal communication skills, with the ability to convey technical information to both technical and non-technical audiences.

• Experience with PowerShell or another scripting language for endpoint management and task automation.

• A bachelor's degree in information technology, computer science, or a related field is preferred; equivalent combinations of education and relevant experience will be considered.

• Relevant Microsoft endpoint, desktop support, or IT service management certification is preferred.

• Familiarity with macOS management, Apple Business Manager, mobile device management, Microsoft Defender, or similar endpoint security tools is preferred.

🏝️ Benefits

• Equal opportunity employment policy.

• Compensation and benefits information is available upon request for eligible residents of states with designated pay transparency requirements.