T&S Investigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct thorough investigations of safety incidents from start to finish, ensuring timely and customer-centric resolutions.

• Properly categorize incidents, evaluate their severity, and make just deactivation decisions.

• Create and execute safety initiatives, tools, and processes aimed at minimizing incidents and enhancing platform integrity.

• Establish and maintain safety standards in the marketplace through policy creation and recommendations.

• Collaborate with Support, Product, Legal, and other departments to promote safety outcomes.

• Evaluate safety and compliance risks; devise strategies to address gaps and prevent future occurrences.

• Track and report on safety and compliance metrics.

• Analyze trends and suggest data-informed enhancements.

• Act as a subject-matter expert on Trust & Safety policies.

• Offer guidance both internally and externally.

• Continuously enhance incident reporting and investigation processes.

• Interact with customers and partners in a professional and urgent manner.

• Keep updated on product changes to ensure accuracy and consistency across safety operations.

⛳️ Requirements

• Capability to resolve customer incidents with empathy and decisive action.

• Excellent judgment and the ability to make challenging decisions.

• Outstanding written and verbal communication abilities.

• Proficiency in conveying ideas and opinions to diverse audiences.

• Aptitude for navigating ambiguous situations with sound judgment.

• Skill in identifying potential risks and defusing situations effectively.

• Demonstrated leadership, motivation, self-direction, and initiative.

• Capacity to work independently while remaining organized.

• Strong attention to detail.

• Ethical integrity and unbiased decision-making capabilities.

• 3+ years of experience in a customer-facing position (preferred).

• 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields (preferred).

• LVN or RN certification is an advantage.

• Proficiency in using statistical tools and techniques for analyzing, interpreting, and presenting safety-related data.

• Authorization to work in the country of residence.

• Position is based in Canada.

🏝️ Benefits

• Remote-first work environment with the flexibility to operate from various locations.

• Dynamic startup atmosphere that values curiosity, independence, and personal growth.

• Hiring process that prioritizes skills over mere experience.

• Chance to make a significant impact for customers on both sides of the marketplace.