Trust & Safety Analyst

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Triage, investigate, and address escalated safety incidents from internal teams, external partners, law enforcement agencies, and parents.

• Manage urgent and time-sensitive cases involving self-harm, suicide, child safety, and other high-risk trust and safety issues.

• Execute complex content moderation and investigations utilizing internal tools and established workflows.

• Evaluate threats, identify policy breaches, and suggest suitable enforcement actions.

• Prepare and submit proactive disclosures to law enforcement in accordance with company policies, legal requirements, and standard operating procedures.

• Maintain comprehensive and precise case documentation, investigation records, and escalation logs.

• Collaborate with Product, Policy, Legal, and Safety teams on incident responses and operational enhancements.

• Participate in team meetings, daily stand-ups, training sessions, and professional development opportunities.

• Comply with operational security, privacy, and confidentiality protocols.

⛳️ Requirements

• 4-6 years of experience in Trust & Safety, content moderation, online safety, investigations, intelligence analysis, or a related area.

• Proven experience managing child safety, exploitation, or other high-risk online harm cases.

• Understanding of content moderation practices, escalation processes, and trust and safety operations.

• Strong analytical, investigative, and problem-solving capabilities.

• Experience dealing with sensitive, graphic, or emotionally challenging content while upholding professionalism and sound judgment.

• Exceptional written and verbal communication skills with a keen attention to detail.

• Ability to work efficiently across cross-functional teams and stakeholder groups.

• Strong experience in documentation and case management.

• Experience in supporting crisis response, self-harm, suicide prevention, or law enforcement engagement programs.

• Familiarity with online platform safety operations, digital investigations, or cyber-enabled threat environments.

• Experience with policy enforcement frameworks and operational standard operating procedures.

• Understanding of privacy, safety, and legal considerations related to child safety and emergency disclosures.

• Employment authorization verified through E-Verify during new-hire onboarding.

🏝️ Benefits

• Competitively positioned compensation and benefits package.

• Discretionary bonus program based on company and individual performance.

• Hybrid working arrangements with flexible and remote options.

• Medical Benefits.

• Prescription Benefits.

• FSA.

• Dental Benefits.

• Vision Benefits.

• Life and AD&D.

• Voluntary Life and AD&D.

• Disability Benefits.

• Voluntary Benefits.

• 401(K) Retirement Plan.

• Nationwide Pet Insurance.

• Employee Assistance Program.

• Equal opportunity employment and reasonable interview accommodations.