Trust Operations Specialist III

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as a senior operational resource and subject matter expert supporting Wealth Management and Trust Operations.

• Function as an authorized signatory for Trust-related distribution disbursements.

• Oversee the administration and processing of EFTPS for tax compliance and reporting.

• Evaluate and authorize complex trust operational transactions.

• Address and resolve intricate issues related to account administration, asset transfers, settlements, and operational exceptions.

• Supervise controls, review reconciliation discrepancies, and direct necessary corrective actions.

• Lead the testing, validation, and implementation of operational controls, workflows, and procedures.

• Organize annual tax processing for forms including 1099-B, DIV, INT, 1099-R, 5498, and 1099-MISC.

• Investigate and rectify tax reporting inconsistencies and suggest procedural improvements.

• Create monthly and quarterly reports for the Board, RCT, overdraft, and PCG.

• Examine operational, compliance, and exception reports to spot trends and risks.

• Compile summaries, recommendations, metrics, and reporting materials for management presentations.

• Coordinate responses to audit requests and oversee remediation efforts.

• Keep track of regulatory changes and propose procedural updates.

• Evaluate operational risks and assist in formulating policies and procedures.

• Act as a subject matter expert regarding fiduciary services, FIS AddVantage, and Investor’s View.

• Engage in system upgrades, conversions, and vendor enhancement testing.

• Create system procedures and develop training documentation.

• Collaborate with vendors, IT, and business stakeholders on system projects.

• Serve as a secondary project lead for departmental and corporate initiatives.

• Mentor, train, and provide technical support to Trust Operations staff.

• Participate in cross-functional initiatives, committees, and operational working groups.

• Identify opportunities for process improvements and conduct root-cause analyses.

• Support the redesign of workflows and strategic initiatives within Wealth Management and Trust Operations.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Bachelor’s degree is preferred.

• Trust School or CTFA certification is preferred.

• At least seven years of experience in banking, focusing on Trust operations.

• Proficiency in Trust Accounting Systems is required.

• Strong professional communication skills for interactions with internal and external stakeholders.

• Ability to communicate clearly in writing, including emails, letters, and electronic communications.

• Professional demeanor, appearance, and presence are essential.

• Excellent interpersonal skills with a constructive, solution-oriented mindset.

• Strong professional judgment and the ability to mitigate risks.

• Proficient in Microsoft 365 products and applications.

• Capability to learn and adapt to new systems and workflows.

• Familiarity with Microsoft Access or similar database experience.

• Knowledge of Trust Accounting Systems and operational applications is necessary.

• Experience with FIS AddVantage and related Wealth Management platforms is preferred.

• Sound professional judgment in using AI-enabled tools, including validating outputs and adhering to organizational AI policies.

• Availability from Monday to Friday, generally from 8:00 a.m. to 5:00 p.m.; additional hours may be necessary.

• Punctuality is required.

• Occasional travel to other First American Bank locations, branches, functions, and training facilities is necessary.

• Applicants must be eligible to work in the United States; First American Bank will not sponsor work visas.

🏝️ Benefits

• Opportunities for career growth and stability.

• Access to development opportunities and special programs.

• Potential for advancement within the organization.

• Comprehensive benefits package for full-time employees.

• Additional compensation opportunities may be available.

• Opportunities for community involvement.