Growth Operations Lead

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a portfolio of key Cadana client accounts as the primary point of contact for compliance, growth, and product-related matters.

• Oversee the launch of new clients, including Know Your Business (KYB) processes, compliance workflows, entity documentation, and readiness for going live.

• Analyze contract counter-redlines and liability clauses in collaboration with the legal team, while highlighting the commercial implications.

• Handle the ramp-up of client accounts, monitor commercial metrics, address operational challenges, and facilitate scaling efforts.

• Develop cross-functional deliverables such as Plans of Action, compliance information packets, and localized platform materials.

• Support the new business pipeline by engaging with potential partners and guiding them through evaluation and onboarding processes.

• Serve as an internal escalation point for legal, compliance, and engineering issues.

• Address client inquiries regarding compliance, contractual, and technical matters, driving issues toward resolution.

• Collaborate closely with the Head of Growth on client launches, account ramp-up, and the development of new business opportunities.

⛳️ Requirements

• Proven track record as an “A-player” with comprehensive ownership of outcomes.

• 4–8 years of experience in account management, client operations, or growth roles, preferably within global payroll, payments, or fintech sectors.

• A minimum of 4 years of experience specifically in global payroll, cross-border payments, or within fintech/HR-tech infrastructure companies.

• Experience functioning across legal/contractual, compliance/regulatory, and technical domains.

• Background in reviewing contract terms, coordinating with compliance teams, or managing technical integrations.

• Proven ability to manage client relationships from start to finish as the main point of contact.

• Willingness to primarily work during US Eastern Time business hours, regardless of physical location.

• Fully remote-capable with a dependable setup and comfort in an asynchronous/distributed team environment.

• Exceptional written and verbal communication skills in English.

• High level of comfort with ambiguity.

• Strong project management instincts and capability to juggle multiple concurrent client workstreams.

• Proficiency in an additional language is a desirable asset.

• Prior experience with a similar global payroll, payments, or workforce infrastructure company is a plus.

• Experience in startup or early-stage companies is a bonus.

🏝️ Benefits

• Fully remote-capable work arrangement.

• Work in an asynchronous/distributed team environment.

• Flexible location with necessary overlap during US Eastern Time business hours.