Manager, Business Analytics – Fraud Ops Automation

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee the design and implementation of AI agents and automated workflows aimed at minimizing manual tasks within Fraud Operations.

• Develop and launch AI agents for automating merchant underwriting and conducting real-time investigations of suspicious customer activity.

• Analyze investigative workflows to pinpoint high-value automation prospects, delivering solutions that decrease handling times and enhance decision-making consistency.

• Collaborate with Engineering, Data, and Fraud Strategy & Analytics teams to transition AI and automation initiatives from prototype stages to full production.

• Set up guardrails, quality assurance measures, and human-in-the-loop controls to ensure accurate, explainable, and auditable automated decision-making.

• Provide analysis on suspicious merchants and customers to aid in investigations and escalation processes.

• Actively identify emerging fraud trends, high-risk merchants, and interconnected customer activities.

• Create data-driven prioritization models for investigators and enhance merchant oversight through in-depth analytical assessments.

• Design and maintain dashboards that monitor productivity, queue health, case outcomes, underwriting efficiency, and fraud trends.

• Transition from spreadsheet-based reporting to automated reporting systems and generate ad-hoc reports for leadership and stakeholders.

• Establish and monitor KPIs such as decision-making speed, false positive rates, and investigator workload.

• Collaborate with Fraud Strategy & Analytics for enhancements in rules, policies, and models.

• Work alongside Product and Engineering teams to integrate automation and data tools into case management and merchant update workflows, including JIRA.

• Convey insights to investigators, leadership, and partner teams, driving projects from conception to execution.

⛳️ Requirements

• A Bachelor’s degree is required, ideally in a quantitative or technical discipline such as Statistics, Mathematics, Computer Science, Economics, Engineering, or Data Science.

• Minimum of 5 years’ experience in analytics, data science, business intelligence, or a similar role within the Fraud domain.

• Strong skills in SQL and basic Python; adept at handling large, unstructured datasets.

• Practical expertise in constructing AI agents and LLM-based workflows, utilizing frameworks and APIs from leading AI providers to automate manual, judgment-intensive processes.

• Proficient in creating dashboards and visualizations using tools like Tableau, Looker, Power BI, or comparable platforms.

• A proactive builder’s mindset with a passion for identifying and automating manual processes.

• Excellent problem-solving abilities, keen attention to detail, and the capability to communicate technical concepts to non-technical audiences.

• Thrives in a dynamic, entrepreneurial, remote-first work environment.

• Familiarity with case management tools, JIRA, and workflow orchestration is preferred.

• Experience with anomaly detection, entity resolution, or link analysis is advantageous.

• Background in consumer finance, lending, lease-to-own, BNPL, payments, or fintech is a plus.

🏝️ Benefits

• Company bonus plan

• Comprehensive medical, dental, and vision coverage

• 20 PTO days + 11 paid holidays

• 401(k) retirement plan with company matching

• Student Loan & Tuition Reimbursement

• Commuter assistance

• Parental leave (maternal + paternal)

• Inclusion and Associate Engagement Programs

• Competitive compensation & benefits packages