Trust Operations Specialist III

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as a senior operational resource and subject matter expert in support of Wealth Management and Trust Operations.

• Function as an authorized signatory for Trust-related distributions and disbursements.

• Oversee the administration and processing of EFTPS for tax reporting and compliance purposes.

• Evaluate and authorize complex transactions related to trust operations.

• Address and resolve complicated issues related to account administration, asset transfers, settlements, and operational exceptions.

• Supervise operational controls, reconciliations, risk mitigation efforts, and corrective measures.

• Lead the testing and implementation of operational controls, workflows, and procedures.

• Organize annual tax processing for forms including 1099-B, DIV, INT, 1099-R, 5498, and 1099-MISC.

• Investigate and resolve operational issues pertaining to taxes and discrepancies in reporting.

• Produce monthly and quarterly reports for the Board, RCT, overdrafts, and PCG.

• Assess operational, compliance, and exception reporting while developing metrics.

• Create summaries and recommendations tailored for senior management and Wealth Management leadership.

• Coordinate responses to audit requests and oversee remediation efforts.

• Stay updated on regulatory changes and propose necessary procedural adjustments.

• Serve as a subject matter expert for fiduciary services, FIS AddVantage, and Investor’s View.

• Engage in system upgrades, conversions, and vendor enhancement testing.

• Formulate system procedures and training documentation.

• Collaborate with vendors, IT, and business stakeholders on system-related initiatives.

• Act as a secondary project lead for both departmental and corporate-wide projects.

• Provide mentorship, training, and technical support to Trust Operations staff.

• Assist in achieving departmental objectives, procedures, and operational priorities.

• Identify improvements in efficiency, accuracy, control, customer service, workflows, policies, procedures, and systems.

• Conduct root-cause analyses and suggest sustainable solutions.

• Engage in strategic initiatives that support the growth of Wealth Management and Trust Operations.

⛳️ Requirements

• A high school diploma or its equivalent is required.

• A bachelor’s degree is preferred.

• Trust School or CTFA certification is preferred.

• At least seven years of banking experience, with a focus on Trust operations, is necessary.

• Experience with Trust Accounting Systems is required.

• Familiarity with FIS AddVantage is preferred.

• Strong professional communication skills for interactions with both internal and external parties.

• Effective written communication skills, including email correspondence, letters, and electronic platforms.

• Professional demeanor, appearance, and presence are essential.

• Excellent interpersonal skills with a constructive, solutions-oriented mindset.

• Sound professional judgment and the ability to mitigate risks.

• Proficiency in Microsoft 365 products and applications.

• Capability to learn and adapt to new systems, applications, and workflows.

• Familiarity with Microsoft Access or experience with databases is beneficial.

• Knowledge of Trust Accounting Systems and operational applications is required.

• Experience with FIS AddVantage and related Wealth Management platforms is preferred.

• Professional judgment is required when utilizing AI-enabled tools, including validating outputs and adhering to organizational AI policies.

• Typical work hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.; additional hours may be necessary.

• Punctuality is mandatory.

• Occasional travel to other First American Bank locations, branches, functions, and training facilities is required.

• First American Bank will not provide sponsorship for work visas.

🏝️ Benefits

• Comprehensive benefits package for full-time employees.

• Opportunities for career advancement.

• Development opportunities and special programs available.

• Opportunities for community involvement.

• Potential for additional compensation opportunities.

• Accommodations for ADA application requests.