Truckload Operations Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Monitor, track, and trace shipments for Estes Forwarding, ensuring status updates are thorough and accurate.

• Provide customers of EFW with timely and precise updates regarding their shipments.

• Execute clerical duties that assist in transportation, billing, and collection processes.

• Oversee various communication channels including web, email, chats, fax, and voicemail for service provider notices.

• Maintain records for designated customers, markets, products, and procedures.

• Offer support to coordinators, supervisors, and managers in fulfilling business requirements.

• Inform Estes Forwarding Coordinators or Supervisors about shipment risks.

• Carry out various tasks that bolster operations, sales initiatives, contracts, and billing practices.

• Advocate for and uphold the core values of the company.

• Adhere to C-TPAT and TSA security protocols.

• Execute additional duties as assigned.

⛳️ Requirements

• Intermediate knowledge of Microsoft Office, internet, web-based applications, and job-specific software.

• Capacity to plan, organize, and manage multiple projects while establishing priorities.

• Ability to cultivate and utilize collaborative relationships to achieve work objectives.

• Capability to maintain consistent performance under pressure and manage stress effectively.

• Adaptable interpersonal skills to foster a unified team and support team objectives.

• Proficiency in reading, analyzing, and interpreting intricate regulations and procedures.

• Competence in effectively presenting information and addressing inquiries from customers and staff.

• Ability to read and understand general business documents.

• Skill in writing routine reports and general business correspondence.

• Ability to collaborate with colleagues and convey fundamental concepts.

• Aptitude for resolving practical issues through standardized solutions requiring minimal judgment.

• Ability to adhere to prescribed and detailed procedures to address routine problems.

• Must be eligible to work in the United States.

• High School Diploma (or equivalent) is required.

• 1-2 years of experience in the industry is preferred.

• A combination of experience and/or education will be considered.

• No licenses or certifications are necessary.

• Regular attendance is mandatory.

🏝️ Benefits

• Paid time off for vacation, sick leave, and holidays.

• 401(k) plan with company matching contributions.

• Medical, dental, and vision insurance coverage.

• Short-term and long-term disability insurance options.

• Life insurance and accidental death & dismemberment insurance.

• Job referral bonus program.

• Opportunities for career advancement and personal development.

• A continuous learning environment.