Trip Support Specialist I – Aviation

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee both international and domestic flight operations

• Organize airport ground handling services, manage landing and overflight permits, secure airport slots and aircraft parking, and address customs and immigration requirements, crew accommodations, and ground transportation

• Perform real-time flight monitoring and provide operational updates

• Act as the main point of contact for designated customers

• Foster customer relationships through proactive communication and operational knowledge

• Address schedule modifications, operational hurdles, and customer inquiries

• Guarantee the precise and efficient execution of trips from planning to completion

• Deliver solutions in time-sensitive scenarios while upholding outstanding service standards

• Create and maintain trip documentation within company operating systems

• Develop customer quotes, cost assessments, and operational paperwork

• Collaborate with airports, governmental bodies, international vendors, and service providers globally

• Monitor trip progress and provide timely updates

• Ensure accurate operational and billing documentation

• Assist with flight planning and route evaluation

• Keep an eye on weather conditions and their operational effects

• Offer weather briefing support

• Utilize flight planning tools and aviation operational resources

• Convey route, permit, and operational requirements to customers and crews

⛳️ Requirements

• A Bachelor's degree in Aviation, Aeronautics, Aviation Management, or a related discipline is preferred

• 0-2 years of experience in the aviation industry, or comparable aviation education and training

• Exceptional customer service and communication capabilities

• Strong organizational and time management skills

• Acute attention to detail and precision

• Ability to manage multiple priorities in a fast-paced setting

• Effective problem-solving and decision-making abilities

• Comfortable working both independently and collaboratively in a team

• Experience in flight planning, flight dispatch support, airport operations, business or corporate aviation, commercial aviation operations, military aviation operations, global trip support, aviation customer service, or weather briefing services is advantageous

• Familiarity with PPS8, Air Inc., Navblue, Microsoft Office Suite, flight planning software, aviation weather platforms, or aviation operational systems is preferred

• Willingness to work rotating shifts, including nights, weekends, and holidays

🏝️ Benefits

• Potential for bonuses

• Exposure to international flight operations

• Opportunities for professional development in trip support, flight planning, and aviation logistics

• A collaborative team environment