Bilingual Customer Service Representative – French

This is a fully remote position, open to applicants in New York.

📋 Description

• Contact customers regarding issues related to auto lease and loan insurance, such as cancellations, missed payments, or missing documentation.

• Collect information from customers on behalf of insurance providers and financial services clients.

• Aid customers in resolving problems and ensure compliance with all insurance requirements.

• Make approximately 14 calls each hour and maintain phone engagement throughout the workday.

• Confirm insurance details with agents, including verifying if deductions are excessively high.

• Input information into the company’s internal website.

• Leave pre-scripted messages when insurance agents are unavailable.

• Participate in three weeks of classroom training, shadowing, and supervised call handling.

• Adhere to designated French-language shifts and training schedules.

⛳️ Requirements

• High School Diploma required.

• Bilingual in French.

• Capability to type at least 30 words per minute.

• Over one year of customer service experience, including retail, call center, office tasks, data entry, or restaurant work.

• No more than two jobs in a three-year timeframe.

• Willingness to remain on the phone throughout the day.

• Ability to showcase a situation where performance expectations were achieved.

• Possess a positive attitude.

• Must successfully complete a week-3 assessment with a minimum score of 80% to transition to the assigned shift.

• Must pass an additional assessment week if the initial assessment is not passed, or the assignment will be ended.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax options.

• Voluntary Life and AD&D insurance for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave options (PTO, Vacation, or Sick Leave).