Customer Service Representative III

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Deliver exceptional customer service by addressing inquiries, requests, and issues via telephone.

• Investigate, assess, and offer solutions that cater to customers’ requirements.

• Address customer inquiries and resolve issues during the first interaction.

• Provide clients with their account details.

• Manage or escalate billing disputes as necessary.

• Rectify payment inaccuracies.

• Adjust fees and finance charges where applicable.

• Conduct account maintenance tasks.

• Process card, check, or other types of orders.

• Take appropriate actions regarding lost or stolen cards/checks.

• Investigate customer issues that remain unresolved after the initial contact.

• Assist corporate fleet clients and their drivers at all times, including holidays and during emergencies.

⛳️ Requirements

• High school diploma or its equivalent.

• Generally, four to five years of relevant experience.

• Comprehensive understanding of the concepts, practices, policies, and procedures related to banking products and services.

• Strong telephone communication and interpersonal skills.

• Excellent problem-solving and negotiation abilities.

• Capability to manage challenging customer calls effectively.

• Proficient in navigating computers with various software applications, including Microsoft Office.

• Ability to identify, resolve, and escalate issues when necessary.

• Effective time management skills to optimize client assistance while ensuring high-quality customer service.

• Willingness to adhere to a permanent schedule of Sunday–Thursday, 2:30 PM–11:00 PM, with Fridays and Saturdays off.

• Ability to undergo approximately six weeks of training from Monday to Friday, 8:00 AM–4:30 PM, followed by about two weeks of on-the-job training.

• Applicants must comply with U.S. Bank policies, including the Code of Ethics and Business Conduct, as well as related workplace conduct and safety regulations.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic term and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave.

• 401(k) plan and employer-funded retirement plan.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays annually.

• Adoption assistance programs.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise mandated by law.

• 10% shift differential for eligible evening hours.

• Access to incentive and recognition programs.

• Equity stock purchase options.

• A comprehensive benefits package.