Patient Support Agent

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide assistance and address inquiries

• Educate patients and healthcare providers on utilizing Doccla services and medical devices

• Interact with clinicians and patients through phone calls and emails

• Follow standard operating procedures and policies regarding patient safety and information governance

• Handle confidential patient information securely and sensitively within a highly regulated environment

• Offer support to colleagues during challenging situations

• Mentor and coach new team members

• Share achievements, challenges, and ideas to maintain a patient-centered focus in the business

⛳️ Requirements

• Previous experience in healthcare is preferred but not mandatory

• Familiarity with a CRM or ticketing system

• A humble, positive, and dedicated attitude

• A collaborative and dependable team player

• Exceptional verbal and written communication abilities

• Availability for full-time work, including 5 days a week with rotational evenings, weekends, and bank holidays

• Access to a reliable WiFi network capable of supporting clear video calls

• Proficient in using computer systems and relevant technology

• Ability to learn new systems and software

• Enjoy working in a dynamic and fast-paced environment

• Training will be conducted remotely

• A DBS check is required

🏝️ Benefits

• 25 days of annual leave plus up to 8 UK bank holidays

• Option to buy or sell vacation days

• Flexible remote work options

• Stipend for remote working

• Employee stock options

• 4% pension contribution based on full basic pay

• Life insurance coverage at 4 times the salary

• Private health insurance

• 4 months of full pay for birthing parents

• 4 weeks of full pay for non-birthing parents

• Phased return to work with pay

• Sick pay available

• Complimentary daily lunch

• Pet-friendly workplace

• £500 learning and development budget per person

• Cycle to work scheme

• 24/7 access to GP appointments

• Mental health support services

• Nutrition and fitness guidance

• Access to second opinions and health checks

• Regular half-year and annual performance reviews

• Opportunities for career growth and leadership roles