Trip Fulfillment Team Member

This is a fully remote position, open to applicants in India.

📋 Description

• Receive confirmed reservations from the Ticketing team and create or update comprehensive trip records.

• Document flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers.

• Prepare invoices in FreshBooks and hold them for Team Lead review.

• Dispatch approved itineraries and invoices to clients via Periskope.

• Coordinate airport chauffeur pickups, seat selections, special meal requests, and other services as needed.

• Confirm payment through Stripe, bank wires, PayPal, and, on occasion, cryptocurrency.

• Cross-verify payment status across internal systems.

• Report payment discrepancies to the Team Lead.

• Ensure that client management and billing records are aligned prior to client communication.

• Maintain real-time updates on records and ensure no booking task remains unaddressed for over 30 minutes.

• Collaborate with Ticketing and Client Service teams.

• Escalate issues related to payment discrepancies, data mismatches, and client concerns.

• Deliver itineraries and invoices within three hours of ticket issuance at a rate of 95% or higher.

• Contribute to process enhancements and manage increasingly complex bookings.

⛳️ Requirements

• 1–2+ years of experience in travel operations, hospitality administration, client coordination, or a similar role focused on detailed records.

• Proven experience in creating or managing invoices using FreshBooks, QuickBooks, or comparable billing platforms.

• Familiarity with the verification or reconciliation of card, bank transfer, and digital payments.

• High level of accuracy across multiple tools and a strong ability to investigate discrepancies.

• Excellent written communication skills in a professional context.

• Capability to handle multiple tasks while maintaining attention to detail during busy periods.

• Previous experience with itinerary management tools like Travefy, Axus, TravelJoy, Tourwriter, or similar is preferred.

• Background in luxury hospitality, premium travel, or high-touch client services is a plus.

• Familiarity with Asana, CRM systems, and client communication platforms is advantageous.

• Working knowledge of Known Traveler Numbers and Frequent Flyer Numbers is beneficial.

• Availability for rotating day or night shifts, including potential weekends and public holidays.

• Independent contractor responsible for relevant taxes, filings, and compliance in their location.

🏝️ Benefits

• Access to Ascend at-cost booking for personal travel.

• Clear career progression with merit-based advancement opportunities.

• Salary increases and performance bonuses linked to KPI achievements.

• Weekly training sessions and practical simulations for service recovery.

• Regular one-on-one meetings providing clear and specific feedback.

• Opportunities for global collaboration with talented teams.

• Full-time role with structured weekly offs and shift schedules.

• Clean and organized shift handovers.

• Team Lead support, review, and escalation assistance.