Trip Fulfillment Team Member

This is a fully remote position, open to applicants in India.

📋 Description

• Receive confirmed bookings from the Ticketing team and create or update comprehensive trip records in the client management system.

• Document flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers.

• Generate invoices in FreshBooks and hold them for Team Lead review.

• Dispatch approved itineraries and invoices to clients via Periskope with warm, professional communication.

• Organize airport chauffeur pickups, seat selections, special meals, and other requested services.

• Confirm payments through Stripe, bank wires, PayPal, and cryptocurrency using internal systems.

• Identify payment discrepancies, data mismatches, and client issues and escalate them to the Team Lead.

• Ensure consistency between client management and billing records prior to client communication.

• Maintain updated records in real time, ensuring no booking task remains unaddressed for over 30 minutes.

• Coordinate post-issuance ticket changes with Ticketing and provide client-facing updates with Client Service.

• Deliver itineraries and invoices within 3 hours of ticket issuance at a 95% or higher success rate.

• Contribute to process enhancements and manage increasingly complex bookings.

⛳️ Requirements

• 1–2+ years of experience in travel operations, hospitality administration, client coordination, or a similar role focused on detailed records.

• Experience in creating or managing invoices using FreshBooks, QuickBooks, or similar billing platforms.

• Familiarity with verifying or reconciling card, bank transfer, and digital payments.

• Strong attention to detail across multiple tools and the ability to investigate discrepancies.

• Clear and professional written communication for warm, polished client interactions.

• Ability to manage multiple tasks without losing focus during busy periods.

• Previous itinerary-building experience with Travefy, Axus, TravelJoy, Tourwriter, or similar platforms is a plus.

• Background in luxury hospitality, premium travel, or high-touch client service is advantageous.

• Familiarity with Asana, CRM, or client communication platforms is a plus.

• Working knowledge of Known Traveler Numbers and Frequent Flyer Numbers is beneficial.

• A genuine passion for travel and providing seamless client experiences is desirable.

• Availability to work rotating day or night shifts, including potential weekends and public holidays.

🏝️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel.

• Clear career progression with merit-based advancements.

• Performance-based salary increases and bonuses linked to KPI achievement.

• Weekly training sessions and practical service recovery simulations.

• Regular one-on-one discussions providing clear, constructive feedback.

• A Trip Fulfillment Team Lead who reviews your work, approves client communications, and supports escalations.

• Clean and structured shift transitions.

• Global collaboration with talented teams.