Trilingual Veterinary Claims Specialist – English, French, German

This is a fully remote position, open to applicants in Switzerland, +1 more country.

📋 Description

• Evaluate claim eligibility and outcomes by reviewing veterinary medical records, clinical notes, invoices, and policy details.

• Consistently and accurately apply policy language, claims guidelines, and established processes.

• Participate in the appeals process by conducting secondary claim reviews and clearly communicating the rationale for claim decisions in a professional manner.

• Investigate complex claim situations by gathering, validating, and interpreting relevant medical and policy data.

• Proactively identify and obtain missing or incomplete information from veterinary clinics, specialists, or pet owners.

• Communicate effectively with veterinary professionals, pet owners, and internal teams via phone and email regarding claim outcomes, status updates, and policy inquiries.

• Provide a positive, efficient, and empathetic experience for pet owners and veterinary partners.

• Ensure accurate record-keeping and documentation across various internal systems.

• Work collaboratively with cross-functional teams to promote operational excellence and drive continuous improvement initiatives.

• Offer ideas and feedback to enhance claims processes, workflows, and overall customer experience.

⛳️ Requirements

• Required: Professional working proficiency in English.

• Required: Professional fluency in German.

• Required: Professional fluency in French.

• Minimum of 2 years of experience in a customer-facing role within veterinary, animal health, pet insurance, or a related sector.

• Strong knowledge of veterinary medical terminology, common conditions, treatments, and diagnostic procedures.

• Highly preferred: Experience working directly with clients or pet owners in a veterinary clinic, hospital, or animal health environment.

• Asset: Experience in reviewing medical records, supporting patient care, claims adjudication, or insurance operations.

• Proven ability to learn and navigate multiple systems, processes, and technologies effectively.

• Proficient in Microsoft Office applications and other business software.

• Strong analytical and problem-solving skills.

• Excellent attention to detail with a high level of accuracy and consistency.

• Ability to assess complex information, identify key details, and make informed decisions.

• Exceptional written and verbal communication skills.

• Strong customer focus, demonstrating empathy and professionalism in challenging situations.

• Capability to manage multiple priorities and work efficiently across various systems.

• Adaptable and resilient in a dynamic and evolving work environment.

• Self-motivated with the ability to work independently while contributing to a collaborative team culture.

• Proactive mindset with a dedication to continuous learning and improvement.

• Reliable and stable internet connection via hard-wire Ethernet.

• Flexibility to work early, starting as early as 07:00, until 19:00, and on Saturdays.

🏝️ Benefits

• Monthly bonuses based on individual and company performance.

• Potential Restricted Stock Units that vest over four years.

• 25 days of holiday leave.

• Five-week sabbatical after five years of employment.

• Medical Insurance for a cat or dog.

• Access to Medical Concierge (Summus).

• Lifestyle Spending Account (LSA).

• Family Planning support (Carrot).

• Employee Assistance Program.

• Open, casual, pet-friendly, and enjoyable office atmosphere.