Trilingual Veterinary Claims Specialist – English, French, German

This is a fully remote position, open to applicants in Switzerland, +1 more country.

📋 Description

• Evaluate claim eligibility and determine outcomes by reviewing veterinary medical records, clinical notes, invoices, and policy information.

• Consistently and accurately apply policy language, claims guidelines, and established processes.

• Perform secondary claim reviews as part of the appeals process, clearly communicating claim rationale in a professional manner.

• Investigate complex claim scenarios by gathering, validating, and interpreting relevant medical and policy information.

• Proactively obtain required documentation from veterinary clinics, specialists, or pet owners by identifying missing or incomplete information.

• Engage with veterinary professionals, pet owners, and internal teams via phone and email regarding claim decisions, status updates, and policy inquiries.

• Ensure an efficient, empathetic, and positive experience for pet owners and veterinary partners during sensitive situations.

• Maintain accurate records and documentation across multiple internal systems.

• Collaborate with cross-functional teams to promote operational excellence and continuous improvement initiatives.

• Provide suggestions and feedback that enhance claims processes, workflows, and customer experience.

• Work a full-time schedule of 37.5 hours per week, with flexible hours from 07:00 to 19:00 and availability on Saturdays.

⛳️ Requirements

• Required: Professional working proficiency in English.

• Required: Professional fluency in German.

• Required: Professional fluency in French.

• At least 2 years of experience in a customer-facing role within veterinary, animal health, pet insurance, or a related environment.

• Strong understanding of veterinary medical terminology, as well as common conditions, treatments, and diagnostic procedures.

• Highly preferred: Experience working directly with clients or pet owners in a veterinary clinic, hospital, or animal health setting.

• Asset: Experience reviewing medical records, supporting patient care, claims adjudication, or insurance operations.

• Proven ability to learn and navigate multiple systems, processes, and technologies.

• Proficient in Microsoft Office applications and other business software.

• Strong analytical thinking and problem-solving skills.

• Excellent attention to detail with a high degree of accuracy and consistency.

• Capable of assessing complex information, identifying key details, and making sound decisions.

• Exceptional written and verbal communication skills.

• Strong customer focus, demonstrating empathy and professionalism in challenging situations.

• Ability to manage multiple priorities and work efficiently across various systems.

• Adaptability and resilience in a dynamic, evolving environment.

• Self-motivated, capable of working independently while contributing to a collaborative team culture.

• Proactive mindset with a commitment to continuous learning and improvement.

• Reliable and stable internet connection through hard-wire Ethernet.

🏝️ Benefits

• 25 holiday leave days.

• Five-week sabbatical after five years of employment.

• Medical Insurance for a cat or dog.

• Medical Concierge (Summus).

• Lifestyle Spending Account (LSA).

• Family Planning (Carrot).

• Employee Assistance Program.

• Open, casual, pet-friendly, and fun office environment.

• Monthly bonuses based on individual and company goals.

• Restricted Stock Units, which vest over 4 years.