Trilingual Veterinary Claims Specialist – English, French, German

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Assess veterinary medical records, clinical notes, invoices, and policy details to determine claim eligibility and outcomes.

• Consistently and accurately apply policy language, claims guidelines, and established procedures.

• Perform secondary claim reviews as part of the appeals process, communicating claim rationale clearly and professionally.

• Investigate intricate claim scenarios by collecting, validating, and interpreting pertinent medical and policy information.

• Identify any missing or incomplete information, proactively acquiring necessary documentation from veterinary clinics, specialists, or pet owners.

• Engage with veterinary professionals, pet owners, and internal teams through phone and email regarding claim decisions, status updates, and policy inquiries.

• Provide a compassionate, efficient, and positive experience for pet owners and veterinary partners during sensitive situations.

• Keep accurate records and documentation within various internal systems.

• Work collaboratively with cross-functional teams to promote operational excellence and continuous improvement initiatives.

• Offer suggestions and feedback to improve claims processes, workflows, and the overall customer experience.

⛳️ Requirements

• Professional working proficiency in English is required.

• Professional fluency in German is required.

• Professional fluency in French is required.

• Over 2 years of experience in a customer-facing role within veterinary, animal health, pet insurance, or a related field.

• Strong grasp of veterinary medical terminology, common conditions, treatments, and diagnostic procedures.

• Preferred experience working directly with clients or pet owners in a veterinary clinic, hospital, or animal health environment.

• Experience in reviewing medical records, supporting patient care, claims adjudication, or insurance operations is a plus.

• Proven ability to learn and navigate multiple systems, processes, and technologies.

• Proficient in Microsoft Office applications and other business software.

• Strong analytical and problem-solving skills.

• Excellent attention to detail with a high level of accuracy and consistency.

• Ability to evaluate complex information, pinpoint key details, and make informed decisions.

• Exceptional written and verbal communication abilities.

• Strong customer focus, demonstrating empathy and professionalism in challenging situations.

• Capability to manage multiple priorities and work efficiently across various systems.

• Adaptability and resilience in a changing, dynamic environment.

• Self-motivated, able to work independently while contributing to a collaborative team culture.

• A proactive mindset with a commitment to continuous learning and improvement.

• Reliable and stable internet connection via hard-wired Ethernet.

• Flexibility to start as early as 07:00, work until 19:00, and on Saturdays.

🏝️ Benefits

• Monthly bonuses based on individual and company performance.

• Restricted Stock Units, which vest over a period of 4 years (may be provided).

• 25 days of holiday leave.

• Five-week sabbatical after five years of employment.

• Medical Insurance for a pet cat or dog.

• Medical Concierge services (Summus).

• Lifestyle Spending Account (LSA).

• Family Planning assistance (Carrot).

• Employee Assistance Program.

• An open, casual, pet-friendly, and enjoyable office atmosphere.

• Flexible workplace options including remote positions.

• Team meetings held quarterly, lasting up to a week.