Trilingual Veterinary Claims Specialist – English, French, German

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Evaluate claim eligibility and determine outcomes by reviewing veterinary medical records, clinical notes, invoices, and policy information.

• Consistently and accurately apply policy language, claims guidelines, and established processes.

• Engage in secondary claim reviews as part of the appeals process, articulating claim rationale in a clear and professional manner.

• Investigate intricate claim scenarios by gathering, validating, and interpreting pertinent medical and policy information.

• Identify and acquire missing or incomplete information by obtaining necessary documentation from veterinary clinics, specialists, or pet owners.

• Communicate with veterinary professionals, pet owners, and internal teams through phone and email regarding claim decisions, status updates, and policy inquiries.

• Ensure a positive, efficient, and empathetic experience for pet owners and veterinary partners.

• Maintain precise records and documentation across multiple internal systems.

• Collaborate with cross-functional teams to enhance operational excellence and drive continuous improvement initiatives.

• Provide ideas and feedback aimed at improving claims processes, workflows, and customer experience.

⛳️ Requirements

• Required: Professional working proficiency in English.

• Required: Professional fluency in German.

• Required: Professional fluency in French.

• Minimum of 2 years experience in a customer-facing role within veterinary, animal health, pet insurance, or a related field.

• Strong knowledge of veterinary medical terminology, common conditions, treatments, and diagnostic procedures.

• Preferred: Experience working directly with clients or pet owners in a veterinary clinic, hospital, or animal health setting.

• Asset: Experience in reviewing medical records, supporting patient care, claims adjudication, or insurance operations.

• Proven ability to learn and navigate multiple systems, processes, and technologies effectively.

• Proficiency in Microsoft Office applications and other business software.

• Strong analytical thinking and problem-solving skills.

• Exceptional attention to detail, ensuring a high degree of accuracy and consistency.

• Ability to analyze complex information, pinpoint key details, and make informed decisions.

• Outstanding written and verbal communication abilities.

• Strong customer focus, demonstrating empathy and professionalism in challenging situations.

• Capability to manage multiple priorities and work efficiently across various systems.

• Adaptable and resilient in a dynamic, evolving environment.

• Self-motivated, able to work independently while contributing to a collaborative team culture.

• Proactive approach with a commitment to continuous learning and improvement.

• Reliable and stable internet connection through hard-wired Ethernet.

• Flexibility to start as early as 07:00, work until 19:00, and work on Saturdays.

🏝️ Benefits

• 25 holiday leave days.

• Five-week sabbatical after five years of employment.

• Medical Insurance for a cat or dog.

• Medical Concierge (Summus).

• Lifestyle Spending Account (LSA).

• Family Planning (Carrot).

• Employee Assistance Program.

• Open, casual, pet-friendly, and enjoyable office atmosphere.

• Monthly bonuses based on individual and company performance.

• Restricted Stock Units, which vest over a period of 4 years.