Trilingual Veterinary Claims Specialist – English, French, German

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Assess veterinary medical records, clinical notes, invoices, and policy information to determine claim eligibility and outcomes.

• Consistently and accurately apply policy language, claims guidelines, and established processes.

• Perform secondary claim reviews during the appeals process and clearly communicate the rationale behind claims decisions in a professional manner.

• Investigate intricate claim scenarios by collecting, validating, and interpreting relevant medical and policy data.

• Identify and address any missing or incomplete information by proactively acquiring necessary documentation from veterinary clinics, specialists, or pet owners.

• Engage with veterinary professionals, pet owners, and internal teams via phone and email to discuss claim decisions, provide status updates, and answer policy inquiries.

• Ensure a smooth, empathetic, and positive experience for both pet owners and veterinary partners.

• Keep precise records and documentation in various internal systems.

• Work collaboratively with cross-functional teams to promote operational excellence and continuous improvement initiatives.

• Provide insights and feedback to enhance claims processes, workflows, and customer experiences.

• Serve as a reliable resource for pet owners, veterinary teams, and internal stakeholders regarding complex claim scenarios.

⛳️ Requirements

• Required: Professional working proficiency in English.

• Required: Professional fluency in German.

• Required: Professional fluency in French.

• Minimum of 2 years of experience in a customer-facing role within veterinary, animal health, pet insurance, or a related field.

• Strong knowledge of veterinary medical terminology, common conditions, treatments, and diagnostic procedures.

• Preferred: Experience working directly with clients or pet owners in a veterinary clinic, hospital, or animal health environment.

• Experience in reviewing medical records, supporting patient care, claims adjudication, or insurance operations is advantageous.

• Proven ability to learn and navigate various systems, processes, and technologies.

• Proficient in Microsoft Office applications and other business software.

• Strong analytical and problem-solving skills.

• Excellent attention to detail, ensuring a high level of accuracy and consistency.

• Capability to evaluate complex information, pinpoint key details, and make informed decisions.

• Outstanding written and verbal communication abilities.

• Strong customer focus, exhibiting empathy and professionalism in challenging circumstances.

• Ability to manage multiple priorities and work efficiently across diverse systems.

• Demonstrated adaptability and resilience in a fast-paced, evolving environment.

• Self-motivated with the capacity to work independently while contributing to a team-oriented culture.

• Proactive approach with a dedication to continuous learning and improvement.

• Reliable, stable internet connection via hard-wire Ethernet.

• Availability to start as early as 07:00, work until 19:00, and on Saturdays.

🏝️ Benefits

• 25 holiday leave days.

• Five-week sabbatical after five years of employment.

• Medical Insurance for a pet (cat or dog).

• Medical Concierge services (Summus).

• Lifestyle Spending Account (LSA).

• Family Planning services (Carrot).

• Employee Assistance Program.

• A relaxed, casual, pet-friendly, and enjoyable office environment.

• Monthly bonuses based on individual and company performance.

• Restricted Stock Units, vesting over four years.

• Flexible remote work options.

• Quarterly team meetings lasting up to a week.