Trial Experience Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily leadership, coaching, and empowerment to Trial Experience Specialists.

• Act as the primary point of contact for management inquiries and escalated customer support issues.

• Conduct training sessions, including onboarding for new hires.

• Monitor the health of the team and department while contributing to strategic team development.

• Track and report on both individual and team performance metrics.

• Identify opportunities for process redesign and recommend enhancements to service quality.

• Address and resolve complex customer requests with thorough documentation.

• Promote a collaborative work environment that encourages effective teamwork.

• Perform additional responsibilities as business needs change.

• Develop and mentor the team while providing support and coaching to team members and implementing strategic improvements.

⛳️ Requirements

• A Bachelor’s Degree or equivalent SaaS experience is highly preferred.

• Previous experience in SaaS sales, with the capability to manage the complete sales cycle.

• Excellent communication and negotiation skills.

• Prior experience leading fast-paced, results-oriented, customer-facing teams in a SaaS or Product-Led Growth setting is preferred.

• Strong technical aptitude.

• Exceptional collaboration, time management, and prioritization abilities.

• Ability to build and sustain strong internal and customer relationships.

• Experience in problem-solving and conflict management is advantageous.

• Quick learner with the ability to adapt to new technologies.

• Strong written and verbal communication skills.

• Experience with, or willingness to learn, various CRM systems is beneficial.

• Familiarity with Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO.

• Proficient in Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media platforms.

• Must be comfortable engaging on camera for all customer and team interactions.

🏝️ Benefits

• Remote-first organization.

• Equal employment opportunity and inclusive hiring practices.

• Reasonable accommodations for individuals with disabilities.