Treatment Plan Coordinator

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Act as a bridge between healthcare providers and patients who are recognized as candidates for the PRM Protocol.

• Provide clear explanations regarding treatment options, timelines, and associated costs.

• Engage in discussions with patients via Teams following provider consultations.

• Clarify patients’ financial responsibilities according to their insurance plans.

• Reassess treatment costs for patients undergoing a second round of treatment when necessary.

• Assist patients in comprehending the necessity of treatment and present affordable alternatives.

• Outline case fees and financial options to aid in treatment decision-making.

• Present or co-present treatment plans and obtain patient consent.

• Educate patients on their insurance benefits.

• Assess eligibility for medical benefits, along with limitations and payment estimates.

• Ensure that patients are aware of their financial responsibilities.

• Solicit referrals or online testimonials from satisfied patients.

• Relay patient treatment and financial decisions to the team.

• Monitor patient discussions and outcomes for administrative purposes.

• Utilize telephone, calculators, EMR, Microsoft Excel, Microsoft Word, and Microsoft Teams for communication and documentation of treatment plans.

• Execute additional duties as assigned.

⛳️ Requirements

• Candidates must be residents of Florida, Georgia, Michigan, Tennessee, or Texas.

• Possess one to two years of relevant experience.

• Experience in healthcare insurance benefits is mandatory.

• Preference will be given to those with experience in sales and out-of-network healthcare services.

• Demonstrate excellent customer service skills.

• Hold a comprehensive understanding of the PRM Protocol.

• Exhibit outstanding communication skills.

• Be familiar with various computer systems.

• Display strong customer service capabilities.

• Self-motivated and directed.

• Possess excellent telephone communication skills.

• Have influencing and negotiation abilities.

• Showcase strong organizational skills.

• Knowledge of out-of-network (OON) and self-pay benefits is beneficial.

• Apply creative problem-solving skills.

• Have a thorough understanding of scheduling and financial systems.

• Ability to thrive in a team environment as a supportive and positive contributor.

• Capability to work independently.

• Proficiency in EMR (eClinicalWorks), Microsoft Excel, Microsoft Word, and Microsoft Teams.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k)

• Paid Time Off

• Paid Holidays