Travel Service Advisor Specialist – Contact Center

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Act as the main post-booking support resource for travel advisors and agency partners.

• Deliver services via phone, email, and CRM platforms.

• Assist with reservations, account management, travel documentation, and readiness for travel.

• Offer precise information on destinations, policies, and travel prerequisites.

• Manage incoming and outgoing service calls and emails.

• Handle inbound sales calls as necessary.

• Address advisor inquiries and service issues by researching problems and providing effective solutions.

• Maintain a deep understanding of products, destinations, supplier policies, and service procedures.

• Oversee assigned tasks in Dynamics 365 CRM, such as advisor requests, booking follow-ups, and travel readiness needs.

• Perform account servicing tasks including schedule change notifications, guest acknowledgments, passport and visa requirements, TSA information, and travel-related documentation.

• Respond to advisor emails, requests generated from the website, and service communications.

• Collaborate with internal departments to address advisor and client requirements.

• Engage in special projects, process enhancements, and departmental initiatives.

• Provide backup support for incoming advisor service and sales calls.

• Establish and nurture strong relationships with travel advisors.

• Deliver outstanding sales, service, and support throughout the travel experience for the US and Canada markets.

⛳️ Requirements

• Over 1 year of experience in sales, customer service, travel, hospitality, or a contact center setting.

• Excellent communication, customer service, and relationship-building abilities.

• Capability to juggle multiple priorities in a dynamic, performance-oriented environment.

• Familiarity with CRM systems, Microsoft Office, and various business technologies.

• Strong organizational, follow-up, and schedule adherence skills.

• Travel industry experience is a plus.

• Must reside in and be authorized to work in the United States or Canada.

• Ability to sit for eight (8) hours or more a day; walk; stand; bend; answer the telephone; input data into the computer; retrieve data from the computer; or analyze data from reports.

🏝️ Benefits

• Comprehensive benefits package that includes travel perks and retirement options.