Travel Sales Advisor Specialist – Contact Center

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Expand sales by fostering robust relationships with travel advisors and agency partners.

• Enhance quote conversion, increase bookings, and boost advisor engagement through proactive outreach, consultative selling, pipeline management, and consistent follow-up.

• Identify prospects, propose solutions, and turn travel inquiries into confirmed bookings.

• Meet and exceed sales, conversion, booking, and passenger growth objectives.

• Respond to calls and emails while also proactively reaching out to travel advisors.

• Suggest products, promotions, and upselling options to elevate revenue.

• Establish and nurture enduring relationships with travel advisors and agency partners.

• Offer consultative sales support and share destination insights.

• Communicate in a professional and precise manner via phone and email.

• Keep track of assigned quotes, opportunities, sales activities, CRM records, documentation, next steps, and follow-up strategies.

• Provide outstanding service while meeting sales targets.

• Stay informed about products, promotions, and destinations.

• Engage in coaching, training, professional development, meetings, and MS Teams discussions.

• Leverage CallMiner to enhance sales effectiveness and customer interactions.

• Achieve quality scores that meet or exceed departmental standards.

• Implement coaching to elevate communication, customer engagement, and sales outcomes.

⛳️ Requirements

• Must reside in and be authorized to work in the United States or Canada.

• Over 1 year of experience in sales, customer service, travel, hospitality, or a contact center setting.

• Excellent communication, customer service, and relationship-building abilities.

• Capacity to manage various priorities in a dynamic, performance-oriented environment.

• Familiarity with CRM systems, Microsoft Office, and business technologies.

• Strong organizational skills, effective follow-up, and adherence to schedules.

• Experience in the travel industry is preferred.

• Willingness to work rotating Saturdays.

• Overtime may be required as needed.

🏝️ Benefits

• Comprehensive benefits package that includes travel perks and retirement options.

• Rotating Saturdays are mandatory; a compensatory day off will be provided that week.