Travel & Events Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the administration of charter bookings, including invoicing, booking documentation, vessel schedules, pricing, charter durations, and availability.

• Track and follow up on agent and guest payments, overdue invoices, charter and event payments, security deposits, and refunds.

• Address inquiries from agents and private charter clients.

• Make outbound pre-charter reminder calls to guests.

• Keep operational booking files updated and share schedules and guest information with onsite teams.

• Manage agent and partner details and circulate vessel updates.

• Foster relationships with boat owners and assist with the addition of new vessels.

• Maintain fleet documentation and listings for vessels and events.

• Coordinate private charter inquiries throughout the fleet and negotiate rates and inclusions.

• Handle event booking administration and manage guest communications.

• Prepare passenger manifests and conduct guest briefing calls.

• Provide manifests and operational details to onsite event teams.

• Send communications for post-charter reviews.

• Maintain spreadsheets, internal records, training manuals, operational documentation, and email templates.

• Assist in data collection, availability and rate tables, partner rate information, and business documentation.

• Contribute ideas or strategies for sales initiatives.

• Perform other duties as required for the role.

⛳️ Requirements

• At least 3 years of relevant experience in operations coordination, charter or tourism operations, events coordination, or a similar multi-functional support role is required.

• Proven experience managing bookings, payments, customer inquiries, and administrative records is essential.

• Familiarity with the tourism or charter industry is a plus.

• Excellent organizational and time-management abilities.

• Strong written and verbal communication skills.

• High attention to detail and accuracy in bookings, payments, guest information, manifests, calendars, and operational records.

• Strong customer service capabilities.

• Ability to work independently and take ownership of daily operational tasks.

• Proficient in spreadsheet management, record-keeping, and digital administration.

• Experience in supporting event operations, guest coordination, fleet administration, or partner management is highly regarded.

• Confidence in discussing rates, inclusions, availability, and booking requirements with clients and external partners is highly valued.

• Ability to adapt to changing priorities and work across multiple functions within a dynamic, fast-paced business environment.

🏝️ Benefits

• Permanent remote work opportunity.

• Monday to Friday schedule: 7:00 AM – 4:00 PM PHT (adjustments for daylight saving time will be made).

• Health Maintenance Organization (HMO) coverage for 2 dependents and medical reimbursements.

• Government-mandated benefits provided.

• Opportunities to collaborate with leading companies in Australia and other regions.

• Training programs available for professional development.

• Engaging company outings, team-building activities, and wellness sessions.

• Supportive and inclusive company culture.

• Dedicated managers committed to your growth and success.

• Competitive salary and benefits package.

• Additional entitlements offered.

• Structured career development programs.

• An equal opportunity and inclusive workplace environment.