Travel Automation Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist and assess help desk requests of low complexity.

• Adopt a proactive and consultative approach to developing basic entry-level solutions.

• Acquire, comprehend, and consistently follow department guidelines and procedures.

• Offer fundamental troubleshooting for client issues, programming mistakes, and escalations.

• Conduct basic routine requirements gathering and documentation writing.

• Quality check web updates as per help desk requests.

• Serve as a continuous resource for OBT and QCE implementation projects.

• Submit requests for detaching and/or attaching global standard optional or custom routines.

• Perform quality checks for web account creation related to project implementations.

⛳️ Requirements

• Previous experience in the travel industry, including knowledge of MidOffice Applications as part of a structured technology team.

• Strong practical knowledge of all facets of the travel reservation process.

• Capability to manage multiple projects simultaneously.

• Outstanding organizational and time management abilities.

• Demonstrated customer service expertise.

• Proficient in Microsoft Office applications.

• Strong verbal and written communication skills in English.

• Familiarity with Sabre and Amadeus GDS systems is advantageous.

🏝️ Benefits

• Flexible working hours with options for remote or work-from-home arrangements.

• Opportunities for skill development and career advancement.

• Generous vacation time.

• Comprehensive compensation package that includes mental, physical, and financial wellness resources.

• Travel industry professional benefits and discounts.

• An inclusive work environment where diversity is embraced.

• Reasonable and essential accommodations provided.