Travel Assistance, Concierge Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide assistance to travelers with bookings for hotels, flights, rail services, transportation, and other travel-related needs.

• Aid customers with changes to their itineraries, cancellations, rebookings, and any travel disruptions.

• Organize concierge requests such as restaurant bookings, tours, transfers, and services related to destinations.

• Engage with hotels, airlines, transportation providers, and travel suppliers globally.

• Offer real-time support to travelers during urgent or unforeseen circumstances.

• Help customers with their existing travel reservations and provide post-booking assistance.

• Deliver customer service via phone, email, chat, and internal case management systems.

• Ensure accurate documentation and case notes are maintained within internal platforms.

• Collaborate with medical, claims, and assistance teams for cases involving emergencies or insurance support.

• Appropriately escalate complex operational or customer issues.

• Handle multiple active cases while maintaining focus on detail and service quality.

• Support partner-branded assistance and concierge programs on a global scale.

⛳️ Requirements

• Prior experience in travel, hospitality, concierge services, airlines, reservations, tourism, or customer support roles.

• Strong knowledge of travel booking procedures and international travel logistics.

• Experience managing itinerary alterations, disruptions, and customer escalations.

• Outstanding communication and customer service abilities.

• Capability to stay calm and organized in high-pressure situations.

• Excellent multitasking and problem-solving skills.

• Comfortable operating in a fast-paced 24/7 environment.

• High level of attention to detail and organizational capabilities.

• Professional and empathetic communication approach.

• Fluency in English is mandatory.

• Proficiency in Italian is highly preferred.

• Knowledge of additional languages is advantageous.

• Experience with travel booking platforms, reservation systems, or global distribution systems is preferred.

• Familiarity with travel assistance, insurance assistance, or emergency coordination is beneficial.

🏝️ Benefits

• Fully remote global team.

• Opportunity to assist travelers in real-world situations on a daily basis.

• Fast-growing international travel and assistance organization.

• Collaborative and supportive work culture.

• Exposure to global travel operations and concierge services.

• Career advancement opportunities in travel, operations, and assistance services.

• Work with travelers, partners, and suppliers from around the globe.