Transportation Operations Specialist – LTL, FTL, Ground Expedite

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Directly interact with vendors and carriers, including dispatchers, to initiate GPS-based tracking for both FTL and LTL shipments.

• Resolve technical issues and initiate ELD and TMS connection requests.

• Access customer TMS portals to provide shipment updates.

• Address inquiries from customers and carriers through phone and email.

• Ensure the timely and precise delivery of cargo to key clients.

• Verify shipment documentation, including bills of lading and related materials.

• Manage collection and delivery operations on behalf of important clients.

• Schedule and monitor shipments from pickup to delivery.

• Maintain accurate records of domestic transportation.

• Coordinate and oversee Domestic Ground Expedite shipments.

• Proactively liaise with carriers and dispatchers to guarantee timely pickups and deliveries.

• Process transportation documentation in accordance with stipulated requirements.

• Carry out additional responsibilities assigned by management.

⛳️ Requirements

• 2–3 years of relevant experience in logistics, transportation, or freight forwarding.

• Practical experience with Domestic LTL, Truckload (FTL), and Ground Expedite is essential.

• Strong customer service capabilities with effective and professional communication skills.

• Familiarity with freight forwarding procedures, regulations, and related departments.

• Proficiency in desktop and web applications, including Transportation Management Systems (TMS) and the Microsoft Office Suite (Excel, Outlook).

• Experience with CargoWise, SAP, or Turvo is advantageous.

• Exceptional attention to detail, time management, and problem-solving abilities.

• Ability to work independently, exercise sound judgment, and manage multiple shipments with minimal supervision.

• Experience with Domestic Air Freight is a plus.

• Availability to work the night shift, from 9 PM to 6 AM PHT, Sunday to Thursday or Monday to Friday.

🏝️ Benefits

• HMO & Leave Credits: healthcare benefits and accrued leave credits available after the third month of employment.

• Fully remote work-from-home setup.

• Supportive remote work environment with a collaborative team.

• Structured onboarding process and client-specific training provided.

• Opportunity to become a subject matter expert in designated workflows.