Translation Services Coordinator

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Oversee translation projects for member materials into threshold and various languages

• Process translation requests, assign tasks to vendors, and ensure timely delivery of outputs

• Confirm translation specifications and monitor any changes to them

• Maintain clear and prompt communication with translation vendors

• Manage multiple projects with both quick turnaround and long-term timelines

• Supervise translation quality assurance protocols

• Work collaboratively with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers

• Utilize program software to create quality assessment reports, including reading-level criteria

• Update requestors and Member Engagement leadership on project status and possible delays

• Monitor budgets for translation services, including purchase orders, costs, and changes over time

• Assist in developing process job aids and workflows

• Recommend enhancements to translation workflows and policies

• Maintain and update intranet and service sites while addressing policy-related inquiries

• Oversee and respond to the project request queue

• Provide insights on culturally and linguistically suitable materials

• Engage in workgroups focused on optimizing translation processes

⛳️ Requirements

• At least 2 years of experience in project coordination services

• Knowledge of current best practices in translation for US-based target audiences

• Understanding of best practices for marketing translations

• Strong spoken and written English communication abilities

• Capability to track, prioritize, coordinate, and achieve project deadlines

• Proficient in using program management systems and tools for workflow management

• Exceptional organizational skills with the ability to handle multiple projects, priorities, and deadlines

• Intermediate proficiency in MS Office Suite, including Outlook, Word, and Excel

• Ability to work both independently and as part of a team

• Skill in exercising discretion and sound judgment

• Competence in effectively engaging with internal and external stakeholders at all levels

• Initiative and motivation to drive tasks forward

• Commitment to supporting CareOregon’s mission, values, and objectives

• Capacity to work well with diverse individuals and groups

• Ability to learn, focus, evaluate information, and take appropriate action

• Openness to direction and feedback while managing stress

• Capability to see, read, and perform repetitive finger and wrist movements for at least 6 hours/day

• Ability to hear and communicate clearly for a duration of 3–6 hours/day

• Preferred: experience in providing translation project coordination services

• Preferred: familiarity with computer-aided translation (CAT) software

• Preferred: experience in Desktop Translation Publishing (DTP)

• Preferred: background in proofreading and quality assurance

🏝️ Benefits

• Bonus opportunity: 5% annual SIP target

• Comprehensive medical, dental, vision, life, AD&D, and disability insurance

• Health savings account

• Flexible spending account(s)

• Lifestyle spending account

• Employee assistance program

• Wellness program

• Discounts

• Supplemental benefits including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, and 529 College Savings

• Retirement plan with employer contributions

• Paid time off (PTO)

• Paid State Sick Time

• Paid holidays

• Volunteer time

• Jury duty leave

• Bereavement leave

• 401(k) contributions for non-benefits-eligible employees

• Remote work options