Transaction Management Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the acquisition and disposition transactions from the point of contract ratification to settlement.

• Lead, train, and manage the performance of Transaction Coordinators and Settlement Processors.

• Establish, monitor, and manage key performance indicators (KPIs) for all team members.

• Recruit, supervise, train, and mentor Transaction Coordinators.

• Create and revise policies and procedures, including video and written training materials.

• Ensure adherence to established policies and procedures.

• Personally handle a portfolio of transactions while reviewing the team's work for precision and adherence to timelines.

• Examine contracts, addenda, and HUD/Closing Disclosure statements for accuracy.

• Request loans for new acquisitions and liaise with lenders.

• Manage construction loan draw requests in conjunction with the Construction team.

• Supervise property listings, which includes professional photography and virtual staging.

• Guarantee the quality, accuracy, and completeness of listings across MLS and other platforms.

• Maintain precise records in the company CRM for all transactions.

• Act as the escalation point for transaction-related issues involving title companies, lenders, and other stakeholders.

• Resolve complex transaction challenges related to title defects, surveys, utilities, seller issues, and other complications.

• Collaborate with Sales and Construction teams to ensure smooth transitions and timely closings.

• Support market expansion efforts, including building relationships with title companies and third-party brokers.

• Uphold customer service standards for buyers, sellers, and partners.

• Assist in hiring and managing third-party property managers for the rental portfolio.

⛳️ Requirements

• A minimum of 2 years of experience in people management within settlement, title, or transaction management.

• At least 5 years of experience in real estate transactions.

• Demonstrated experience in managing high-volume acquisitions and dispositions.

• Highly assertive with a comfort in holding both internal teams and external partners accountable.

• Strong work ethic and a sense of ownership.

• Ability to independently resolve intricate real estate transaction challenges.

• Customer-oriented mindset.

• Bachelor's degree is required.

• Proficient in Microsoft Office and CRM systems.

• Capability to excel in a fast-paced environment.

• Availability may include evenings and weekends as required.

🏝️ Benefits

• Fully remote work environment.

• Competitive salary.

• Comprehensive benefits package.

• Casual dress code.

• Team-building events.

• Work hard/play hard culture.