Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct stimulating and interactive training sessions for both new and current call center agents, as well as general training for other departments, including field services teams.

• Lead virtual training initiatives aimed at improving employee skills and performance.

• Tailor training delivery to accommodate diverse learning styles and requirements.

• Create visually appealing and interactive training materials and presentations, applying modern adult learning principles and addressing varied learning preferences.

• Collaborate with the LKI training team, subject matter experts (SMEs), and account leaders to ensure training materials are both effective and user-friendly.

• Offer post-training support and resources to learners and call center management.

• Evaluate training effectiveness through surveys, feedback, and performance metrics.

⛳️ Requirements

• 3 to 5 years of experience in a training or facilitation role.

• A strong enthusiasm for training and a commitment to facilitating in a virtual classroom setting.

• Excellent presentation and interpersonal communication skills.

• Familiarity with adult learning principles and techniques for engaging learners.

• Some background in curriculum development, presentation, and instructional design.

• Must be available to work on Eastern Standard Time (EST).

• Opportunity to work remotely from any location within the United States.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Generous and flexible vacation policy.

• 401(k) employer matching program.

• Comprehensive healthcare benefits.

• Educational assistance programs.

• Access to leadership and technical development academies.