Senior Learning Experience Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee learning programs from the initial needs assessment and strategy formulation through to design, implementation, evaluation, and ongoing enhancement.

• Develop learner-focused onboarding, technical, service, and leadership programs that are based on adult learning principles and aligned with real-world job performance.

• Produce courses, facilitator guides, microlearning content, videos, simulations, assessments, certification tools, and job aids utilizing Articulate 360 and other contemporary technologies.

• Define metrics for skill acquisition, behavioral change, role readiness, and operational impact, including Customer Satisfaction (CSAT) and first-contact resolution.

• Oversee curriculum governance, content review processes, version control, design standards, and the creation of reusable learning assets.

• Assist with Owner Care, Owner Success, Club Vacatia, retention initiatives, escalations, service excellence, leadership development, systems, and other essential capabilities.

• Collaborate with Owner Experience leaders, subject matter experts, and the Training & Learning team.

⛳️ Requirements

• A Bachelor’s degree in Instructional Design, Learning and Development, Human Resources, Education, or a related field—or equivalent professional experience.

• A minimum of 10 years of progressive experience in instructional design and learning development.

• Proven ability to lead complex projects from conception through to evaluation.

• Advanced understanding of adult learning theory, learning experience design, needs analysis, performance consulting, and curriculum lifecycle management.

• High proficiency in Articulate 360, including Rise and Storyline.

• Experience in designing instructor-led, virtual, digital, and blended learning solutions.

• Strong skills in project management, facilitation, consulting, writing, visual communication, stakeholder management, and mentoring.

• Familiarity with AI tools in instructional design is preferred.

• Experience in hospitality, travel, customer service, or contact-center environments is preferred.

• A portfolio showcasing high-quality instructional design work is strongly preferred.

• Periodic travel may be required.

🏝️ Benefits

• Engaging learning initiatives that have a direct impact on employee performance and enhance the owner experience.

• Access to instructor-led, digital, blended, and experiential learning solutions.

• Opportunity to collaborate with leaders and subject matter experts from Owner Experiences, Operations, Product, and HR.

• Opportunities to explore AI-enabled learning tools, simulations, videos, and personalized learning experiences.

• Mentorship and the chance to enhance the capabilities of the broader Training & Learning team.

• Equal Opportunity Employer committed to supporting a diverse workforce.