Customer Training Manager – France

This is a fully remote position, open to applicants in France.

📋 Description

• Develop and enhance the customer training program to support voize's growth in France.

• Tailor the successful training methodology from the German market for healthcare institutions in France.

• Conduct in-person training sessions for groups of 10–15 healthcare professionals in French-speaking areas.

• Update and customize training materials and playbooks for the French market and specific clients.

• Travel to client locations, approximately 2–3 weeks each month, to provide on-site training and assist with go-live initiatives throughout France.

• Collaborate with teams from Customer Success, Product, and the training team in Germany.

• Assess and report on the effectiveness of training through adoption metrics and participant feedback.

• Ensure adherence to French healthcare regulations and documentation necessities, including GDPR and other pertinent standards.

⛳️ Requirements

• Over 3 years of experience in training, onboarding, or customer enablement in a B2B setting, preferably in healthcare or a technical field.

• Background in creating a training program from the ground up.

• Demonstrated experience in designing and delivering in-person training to diverse audiences with varying technical skills.

• Business-fluent French at a C2 level or bilingual proficiency, including understanding of regional and cultural nuances.

• Proficient in English for communication with the international team; English proficiency at a B2 (advanced) level or higher.

• Capability to utilize adoption metrics and participant feedback to enhance training effectiveness.

• Adaptability in working with legacy EHRs and limited IT infrastructure.

• Legal eligibility to work in France.

• Willingness to travel, potentially up to 80% of the week, within France and across Europe.

• An English resume is required.

🏝️ Benefits

• Virtual stock options.

• Flexible working hours.

• Regular opportunities for team collaboration and learning.

• Significant potential for impact and rapid career growth.

• Competitive salary along with a comprehensive benefits package.

• 25 days of paid vacation annually in addition to French public holidays.