Training Services Coordinator – Logistics Associate III

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver administrative support for learning services to meet client learning and data management requirements.

• Conduct data entry related to learning administration tasks.

• Input training information into the learning management system (SuccessFactors) and handle requests via the request management system (ServiceNow).

• Ensure adherence to client standard operating procedures, processes, and service level agreements.

• Detect and resolve discrepancies and issues as they arise.

• Refer unresolved issues to the Manager for further resolution.

• Assume a dual role encompassing data processing and technical helpdesk support.

⛳️ Requirements

• Candidates must be at least 18 years of age or older.

• A high school diploma or higher is preferred.

• Ability to complete a background check and drug screening is essential.

• Availability to work 12-hour shifts from 8 PM to 8 AM or the reverse, for any four days of the week, including rotating shifts on weekdays and weekends.

• Entry-level candidates must possess a Bachelor’s degree or have two years of relevant professional experience.

• Previous experience in a learning organization is advantageous.

• Experience with training administration is preferred but not mandatory.

• Strong customer service skills are required.

• Familiarity with learning management systems is preferred but not essential.

• Proficient in the Microsoft Office suite.

• Must be team-oriented yet self-motivated, able to work with minimal supervision.

• Demonstrated attention to detail, quality focus, and organizational skills are important.

• Ability to successfully prioritize tasks and multitask as necessary.

• Strong analytical and problem-solving abilities are essential.

• Client-focused with the ability to build and sustain professional relationships.

• Must demonstrate flexibility and adaptability to ongoing changes.

• Effective verbal and written communication skills with clients, leadership, and team members are necessary.

• Good communication skills in English are required.

• Ability to perform dual roles in data processing and technical helpdesk support.

• Proficient experience with Microsoft Excel and other Microsoft applications is necessary.

• Recent graduates are encouraged to apply; training will be provided.

🏝️ Benefits

• Full-time employment with immediate benefits, including paid holidays.

• Paid training opportunities.

• Fully remote work position.