Manager, Global Supply Chain/Logistics

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Lead teams in Supply Chain Management/Logistics and Site Technical Support.

• Ensure dependable global logistics operations, effective technical support for cardiac equipment, adherence to regulatory standards, and ongoing process enhancement.

• Manage team operations and staff activities within Supply Chain Management/Logistics and Site Technical Support.

• Organize and oversee the efficient delivery of shipments to clinical locations.

• Coordinate efforts with vendors, staff, sponsors, and courier services.

• Monitor shipment alerts and notifications, and coordinate corrective actions when issues arise.

• Ensure processes are completed within established turnaround times and documented procedures.

• Establish and maintain effective courier support, taking into account service performance and pricing.

• Oversee tracking of inbound and outbound shipments and provide updates to ICON staff and clients.

• Manage the preparation of customs and pro forma invoices.

• Monitor monthly courier invoices.

• Ensure international shipping and receiving comply with industry requirements, regulations, and procedures.

• Maintain departmental performance metrics and recommend improvements to senior management.

• Identify and implement operational enhancements and process improvements.

• Promote a culture of continuous process enhancement.

• Provide technical support for cardiac equipment, including configuration requirements and site-level assistance.

• Represent the department during audits and visits by sponsors.

• Assist Global Business Development and Project Management teams with logistics and Site Technical Support issues.

• Maintain accountability for the logistics component of the Business Contingency Plan.

• Carry out other duties as assigned by senior management.

⛳️ Requirements

• Proficient knowledge of global logistics.

• Familiarity with import and export documentation.

• Understanding of relevant shipping processes.

• Knowledge of support for cardiac equipment.

• Legal right to work in the country where the position is based.

• Ability to travel up to approximately 20% for the role.

🏝️ Benefits

• Competitive base salary along with performance-related incentives.

• Health and wellbeing programs, including medical, dental, and vision coverage where applicable.

• Retirement and pension plans.

• Life assurance and disability coverage.

• Employee assistance programs and wellbeing resources.

• Learning and development opportunities through structured training and career pathways.

• Reasonable accommodations during the recruitment process.