Training & Performance Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead training sessions for new team members, ensuring they gain confidence in their roles.

• Deliver refresher courses and tailored coaching for current employees.

• Recognize specific knowledge, skill, or performance deficiencies impacting staff.

• Modify coaching techniques based on individual improvement requirements.

• Showcase processes, monitor employees executing them, and provide constructive feedback.

• Utilize performance data and feedback to uncover further training necessities.

• Monitor employee development and assess whether coaching or training has led to progress.

• Evaluate training materials and suggest enhancements when content is ambiguous or ineffective.

• Assist both voice and non-voice teams.

⛳️ Requirements

• 1–2+ years of experience in employee training, performance coaching, learning & development, or a related field.

• Practical experience in training or coaching frontline/production employees.

• Background in conducting new-hire training, refresher sessions, performance coaching, or uptraining.

• Strong capacity to identify the root causes of performance issues rather than merely repeating instructions.

• Proficient in using performance metrics or quality assessments to direct coaching efforts.

• Excellent spoken and written English skills.

• Friendly, approachable, patient, and engaging communication style.

• Capable of providing clear, constructive feedback and adjusting methods to suit diverse learners.

• Experience in a contact center, customer operations, research, or a similar setting is advantageous.

🏝️ Benefits

• ₱35,000–₱45,000/month, based on relevant experience and proven training capabilities.

• Philippines-based candidates only.