Training & Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, maintain, and structure SOPs, internal documentation, and knowledge resources across recruitment, payroll, and operations.

• Create and refresh training materials, onboarding manuals, and operational playbooks.

• Collaborate with leadership to document new processes, workflow updates, and operational modifications.

• Review and enhance documentation for precision, usability, and alignment with contemporary practices.

• Convert intricate operational workflows into straightforward, user-friendly training and reference materials.

• Assist in the implementation of new initiatives with tools, documentation, and support.

• Oversee and disseminate operational reports, including performance tracking and internal metrics.

• Ensure the accuracy and consistency of reporting data for leadership insight and decision-making.

• Work collaboratively across teams to identify knowledge deficiencies and enhance training and documentation resources.

• Collaborate closely with the Recruiting, Payroll, Training, and Operations teams.

• Perform additional duties as assigned.

⛳️ Requirements

• Excellent writing, documentation, and organizational abilities.

• Capability to translate complex processes into clear, actionable content.

• Experience in developing training programs or operational learning materials.

• Strong attention to detail with an emphasis on accuracy and consistency.

• Ability to juggle multiple projects and priorities in a dynamic environment.

• Strong communication and cross-functional collaboration capabilities.

• Proficiency in Microsoft Office Outlook, Word, and Excel.

• Ability to work effectively in a fast-paced and complex setting while maintaining urgency.

• Ability to cultivate and sustain productive working relationships with cross-functional colleagues.

• Any relevant combination of education, training, and experience will be considered.

• Preferred: Experience in staffing, recruiting operations, or support services.

• Preferred: Familiarity with knowledge management systems, internal wikis, or documentation platforms.

• Preferred: Exposure to recruiting workflows or candidate submission processes.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability insurance.

• Short-Term Disability, Accident, and Critical Illness coverage.

• Legal Assistance, Identity Protection, and Pet Coverage.

• Retirement Plan with Employer Match.

• Generous vacation policy.

• 8.5 paid holidays.

• Benefits commence on Day 1.