Training Operations Associate II

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct live and asynchronous training sessions, overseeing agendas, training invitations, technical troubleshooting, and attendance monitoring.

• Oversee daily operations of WorkRamp, including module configuration and automated engagement prompts.

• Collaborate with Technology and Clinical teams to assess and enhance the EHR and technology setup experience.

• Monitor provider training progress, pinpoint bottlenecks and drop-off points, and handle onboarding communications.

• Manage all logistics related to training, both prior to and following sessions, including prerequisites, documentation, and system access.

• Act as the main point of contact for providers, delivering exemplary customer service.

• Identify provider technical challenges and support strategies to enhance training and program KPIs.

• Recognize workflow inefficiencies and assist in designing and implementing scalable operational solutions.

• Work with Clinical, Credentialing, and IT teams to align training delivery and maintain up-to-date enablement materials.

• Assist in onboarding operations and the continuous Bend integration within the Lyra ecosystem.

• Test solutions in uncertain scenarios and make informed decisions based on incomplete data.

• Keep training materials and data current across Salesforce, WorkRamp, Zendesk, and Google Suite.

⛳️ Requirements

• A minimum of 3 years of relevant experience in operations, provider relations, customer service, or a related enablement field.

• Outstanding verbal and written communication skills.

• Capability to collaborate across various functions and develop strong relationships.

• Proficiency in Google Suite is essential.

• Experience with Salesforce, WorkRamp (LMS), Zendesk, Gemini, and Electronic Health Records (EHR) is highly preferred.

• Demonstrated ability to manage multiple workstreams effectively.

• Experience in implementing process enhancements.

• Ability to independently resolve technical issues with a high degree of autonomy.

• A strong desire to support clinicians in their professional development and learning.

🏝️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances).

• Lyra for Lyrians; access to coaching and therapy services.

• Equity in the company through discretionary restricted stock units.

• Competitive paid time off policies, including vacation, sick days, and company holidays.

• Paid parental leave.

• 401K with up to 3% matching.

• Monthly tech allowance.

• Well-being perks and activities.

• Surprise swag.

• Regular community celebrations.