Training Manager – Premium Audit

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the daily execution and management of Premium Audit training programs.

• Supervise training for new hires and prepare them for their transition into operations.

• Organize operational training for the implementation of new clients.

• Oversee refresher and remedial training based on operational requirements.

• Create and sustain training schedules, resources, and delivery strategies.

• Maintain and manage training curricula, materials, job aids, and associated documentation.

• Revise training as necessary when operational protocols or requirements are modified.

• Encourage uniformity in training content and delivery throughout the Premium Audit organization.

• Collaborate with operational subject matter experts to ensure training aligns with current business practices.

• Offer daily leadership, coaching, and support to trainers.

• Set expectations for effective and consistent training delivery.

• Assist in the knowledge and facilitation development of trainers.

• Track training completion and assess its effectiveness.

• Maintain training metrics and reporting systems.

• Identify trends, skill deficiencies, and opportunities for additional training or reinforcement.

• Continuously enhance training programs through feedback and results analysis.

• Collaborate with Premium Audit Operations leaders regarding training needs and priorities.

• Coordinate training for client onboarding, operational modifications, and employee development.

• Act as the main coordination point between Training and Operations for daily training requirements.

⛳️ Requirements

• Bachelor's degree or an equivalent mix of education and relevant professional experience.

• Background in training, learning and development, operations, insurance, premium audit, or a related area.

• Previous experience in leading training programs, trainers, or operational teams.

• Excellent facilitation, coaching, and presentation abilities.

• Strong organizational and project management skills with the capacity to handle multiple training priorities.

• Capability to transform operational processes and requirements into clear, actionable learning content.

• Exceptional written and verbal communication skills.

• Ability to forge effective partnerships between Training and Operations.

• Comfortable in a dynamic environment where client demands, technology, and operational procedures are constantly changing.

• Must reside in the United States; position is Remote USA.

🏝️ Benefits

• Comprehensive rewards offered; details available through the EXL US Careers and Benefits link.

• Option for remote work / work from home arrangement.