Learning and Development Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the administration of Sana@ŌURA, which includes managing user access, enrollments, assignment protocols, course publication and archiving, permissions, troubleshooting, and conducting routine audits.

• Collaborate with the platform vendor to enhance the ways employees discover and utilize learning resources.

• Maintain dashboards and tracking systems for learning programs and compliance training initiatives.

• Address data requests, recognize patterns or gaps, and proactively disseminate information to the L&D team and relevant stakeholders.

• Supervise learning agents and AI-driven experiences for accuracy and effectiveness; investigate issues, rectify or escalate errors, and suggest improvements.

• Implement standards for metadata, accessibility, formatting, version control, and publication processes.

• Assist subject-matter experts and content owners, coordinate content review sessions and intake calls, and manage the content audit cycle.

• Support program schedules, learning repositories, onboarding processes, manager development logistics, vendor and contractor coordination, and overall learning operations.

• Edit, format, and publish educational materials; gradually assume responsibility for specific content and module development and contribute to the design and delivery of learning experiences.

• Partner with L&D, HR, IT, AI teams, vendors, and internal content owners to troubleshoot issues and enhance the employee learning journey.

⛳️ Requirements

• A minimum of 2 years of experience in supporting learning and development, learning operations, an LMS, or a related employee-focused program.

• Excellent organizational skills and meticulous attention to detail, particularly when managing content, assignments, data, and recurring processes.

• Proficient in learning and administering digital systems; capable of troubleshooting common issues and documenting clear processes.

• Competent in using spreadsheets and reporting tools, including organizing data and transforming it into clear, actionable updates.

• Strong written and verbal communication skills, with the ability to effectively assist employees and collaborate with subject-matter experts and vendors.

• Good judgment regarding sensitive or compliance-related information; understands when to verify, escalate, or involve a subject-matter expert.

• A keen interest in and experience with AI and automation, along with a careful approach to validating outputs for accuracy and relevance.

• A practical, service-oriented approach with the capability to manage ongoing tasks across global regions while adapting to shifting priorities.

• Familiarity with Sana or another learning management system.

• Experience in supporting learning content development, instructional design, accessibility reviews, and content governance.

• Experience in maintaining dashboards, learning metrics, or compliance-training records.

• Familiarity with supporting AI tools, knowledge assistants, or automated workflows.

• Experience working with a distributed or multi-region workforce.

🏝️ Benefits

• Competitive salary and equity packages

• Health, dental, vision insurance, and mental health resources

• An Ōura Ring of your own plus employee discounts for friends & family

• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off

• Paid sick leave and parental leave