Director, Organizational Change Management

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the lead for adoption and change management for extensive employee productivity initiatives.

• Assess current and future capabilities and applications.

• Identify necessary behavioral changes and educational requirements for transitions.

• Create and implement communication and marketing strategies to enhance employee adoption.

• Plan and develop innovative campaigns that encourage employee participation.

• Execute a structured change management methodology and associated activities.

• Perform readiness and resistance evaluations using surveys, interviews, focus groups, or other techniques.

• Analyze and summarize assessment results for project management and steering committees.

• Determine project change scope and identify impacted users.

• Conduct audience analyses and change impact evaluations.

• Collaborate with business sponsors to ensure changes align with departmental objectives and daily workflows.

• Recognize areas of resistance and create strategies to mitigate them.

• Develop change management plans, strategies, and timelines for OCM workstreams.

• Manage communications and collaborate with Corporate Marketing on messaging and distribution.

• Design and implement training strategies, sessions, and mentoring for diverse audiences.

• Contribute to and review knowledge base articles, end-user manuals, and outage notifications.

• Analyze support tickets and feedback to pinpoint end-user challenges.

• Utilize or establish Change Champion groups and collect success stories.

• Create and oversee systems that measure adoption, utilization, and user proficiency.

• Report on OCM effectiveness and user satisfaction levels.

• Offer recommendations for the ongoing maintenance of service offerings.

⛳️ Requirements

• Bachelor's degree in Project Management, Change Management, or a related field with 12-15 years of relevant experience.

• Over 5 years of management experience.

• Keen attention to detail.

• Demonstrated ability to manage multiple competing priorities effectively.

• Capacity to read group energy and adapt facilitation style accordingly.

• Preferred certifications: Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Agile Certified Practitioner (PMI – ACP), Certified Insurance Project Manager (CIPM), or Certified Information Systems Auditor (CISA).

• Familiarity with Agile Methodology.

• Understanding of Financial Management.

• Knowledge of Lean Principles.

• Proficient in Project Management Tools.

• Experience in Project Scope Development.

• Competence in Business Planning.

• Awareness of Business Portfolio Management.

• Understanding of Software Design Lifecycle.

• Knowledge of Software Project Management.

• Familiarity with Strategy Implementation.

• Strong communication skills.

• Excellent interpersonal skills.

🏝️ Benefits

• Paid time off for company holidays.

• Vacation days.

• Sick days.

• Personal days.

• Paid parental leave.

• Mental health services.

• Bonuses for eligible full-time positions.

• Benefits for eligible full-time employees.

• Reasonable accommodations for individuals with disabilities.