Training Manager

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Formulate and implement a comprehensive training strategy for Field Reimbursement Managers across the enterprise.

• Create, execute, and sustain standardized onboarding programs for both Field and Virtual FRMs.

• Design tailored learning paths for new employees, seasoned FRMs, team leaders, and management personnel.

• Establish scalable training solutions catering to various manufacturer clients and therapeutic sectors.

• Spearhead the development of certification programs and competency assessments.

• Review and refine training materials based on industry developments, client input, business requirements, and reimbursement updates.

• Produce a variety of educational materials including instructor-led sessions, virtual training, self-paced content, SOPs, job aids, playbooks, case studies, workshops, role-plays, assessments, coaching, and manager development resources.

• Provide education on patient access, reimbursement, benefit investigations, prior authorizations, appeals, specialty pharmacy, coding, billing, payer processes, patient support, financial assistance, HUB operations, and related subjects.

• Tailor training to meet specific therapeutic areas and manufacturer requirements.

• Collaborate with cross-functional teams for client implementations, product launches, label expansions, new indications, program improvements, meetings, continuing education, refresher training, and launch readiness.

• Offer coaching and guidance to both Field and Virtual FRMs.

• Execute field observations, virtual coaching sessions, and competency evaluations.

• Detect performance gaps and create targeted enhancement plans.

• Foster leadership development for emerging managers and team leaders.

• Work in partnership with Operations, Program Leadership, Client Services, Clinical, Compliance, Quality, Human Resources, Recruiting, Learning & Development, Analytics, Technology, and Systems teams.

• Develop and track training metrics, including completion rates, certification levels, competency, coaching effectiveness, quality, readiness, time-to-productivity, client satisfaction, and operational performance.

• Prepare executive-level reports and recommendations for ongoing improvements.

• Ensure compliance of training materials and programs with FDA, HIPAA, OIG, manufacturer, company, privacy, and industry standards.

• Collaborate with Compliance and Quality teams to keep training content up-to-date and audit-ready.

• Establish and sustain an enterprise-wide FRM training program while standardizing onboarding and certification processes across all programs.

• Assist in client launches and program implementations while promoting measurable training results and operational excellence.

⛳️ Requirements

• A Bachelor's degree or equivalent experience is required.

• Over 5 years of experience in pharmaceutical patient access, reimbursement, specialty pharmacy, or healthcare services.

• More than 5 years of experience supporting Field Reimbursement, Patient Access, Case Management, or similar customer-facing programs.

• At least 3 years in training, coaching, learning and development, or leadership roles.

• A strong understanding of healthcare reimbursement processes and patient access services.

• Experience in developing and delivering adult learning programs.

• Exceptional presentation, facilitation, coaching, and communication skills.

• Strong organizational, project management, and leadership capabilities.

• Preferably experienced in supporting pharmaceutical manufacturer clients.

• Product launch experience is preferred.

• Experience across various therapeutic areas is an advantage.

• Leadership or people management experience is preferred.

• Knowledge of CRM platforms such as Salesforce or Veeva is preferred.

• Familiarity with Learning Management Systems (LMS) is preferred.

• Instructional design experience is preferred.

• Approximately 15-20% travel may be required based on business needs.

• Successful completion of a background check and, depending on the position, a drug screen is required.

• Candidates should ideally be able to type at least 35 words per minute with 97% accuracy.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching contributions on Health Savings Accounts.

• Complimentary Basic Life and AD&D insurance equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability insurance, with an option to purchase Long-Term Disability coverage.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave benefits.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that promotes innovation.

• An inclusive workplace and mission-driven culture.

• Approximately 15-20% travel may be necessary based on business demands.