Staff Organizational Change Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement Shield AI's organizational change management initiative for technical functions, encompassing frameworks, templates, playbooks, intake processes, and success metrics.

• Manage the change strategy and execution for identity and access modifications, endpoint and device management, security controls and compliance requirements, ERP and business system rollouts, collaboration tool migrations, and new IT service models.

• Collaborate with IT, Enterprise Operations, and Cybersecurity leaders during project planning to evaluate impact, readiness, and risk.

• Conduct stakeholder analysis and change impact assessments across engineering, manufacturing, flight operations, and corporate teams.

• Develop communication, training, and enablement resources, including announcements, FAQs, how-to guides, short videos, office hours, and change champion networks.

• Assess adoption through ticket volume, usage telemetry, compliance rates, and surveys, adjusting the course as necessary.

• Coordinate release and change calendars.

• Advocate for end-user needs in technical decisions and challenge rollout plans that are not adequately prepared for users.

• Establish an OCM framework and intake process embraced by IT, Enterprise Operations, and Cyber.

• Foster measurable adoption, decrease support tickets, and engage leaders at project kickoff.

⛳️ Requirements

• Over 8 years of experience in organizational change management, with a minimum of 3 years supporting IT, security, or enterprise technology initiatives.

• Technical proficiency in SSO/MFA, identity providers such as Okta and Entra ID, MDM tools like Intune and Jamf, ITSM tools such as ServiceNow and Jira Service Management, SaaS migrations, and security controls.

• Proven history of establishing a change function or program.

• Excellent writing skills, capable of transforming complex technical specifications into clear communications.

• Ability to thrive in ambiguity within a dynamic, high-growth setting.

• Knowledge of change methodologies such as Prosci/ADKAR or Kotter.

• Preferred: experience in defense, aerospace, or regulated sectors, including CMMC, ITAR, FedRAMP, or NIST.

• Preferred: Prosci or CCMP certification.

• Preferred: experience in IT project management, service delivery, or technical training.

• Preferred: background in supporting security awareness or compliance programs.

• Offers are dependent on a cleared background.

• Must have authorization to work in the United States; sponsorship requirements will be addressed in the application form.

🏝️ Benefits

• Bonus.

• Benefits.

• Equity.

• Temporary benefits package applicable after 60 days of employment for temporary employees.

• Benefits eligibility exclusions for military fellows and part-time employees.

• Potential reference check and cleared background contingency.