Training & HR SOP Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess and catalog existing training materials across various departments and locations.

• Develop and maintain a comprehensive training tracker using Excel or Google Sheets.

• Detect overlapping, redundant, outdated, and conflicting content.

• Consolidate duplicate materials into approved versions.

• Revise and reformat content using straightforward language, clear headings, numbered steps, and checklists.

• Classify training materials according to role, department, and onboarding phase.

• Create templates and formatting standards for training resources.

• Design quick-reference guides, job aids, and one-page summaries.

• Establish file-naming conventions, folder structures, and version-control systems.

• Facilitate the review of revised materials by subject-matter experts and managers, and track sign-offs.

• Archive outdated materials.

• Review the HR Standard Operating Procedures (SOP) manual covering areas such as hiring, onboarding, payroll, timekeeping, leave, benefits, performance, discipline, and offboarding.

• Identify state-specific requirements and terminology.

• Create a state-by-state policy reference matrix.

• Highlight legal language, outdated references, and potential compliance issues.

• Rewrite procedures in straightforward language and specify owners, timelines, forms, and approval checkpoints.

• Incorporate flowcharts, checklists, and examples.

• Identify any missing procedures, steps, forms, and unresolved questions.

• Collect information through interviews and from official government and state labor resources.

• Maintain a gap log and monitor resolutions.

• Compile the finalized SOP booklet with a uniform format, table of contents, glossary, and revision history.

• Establish a method for keeping the manual up to date.

• Create and oversee project plans, including milestones and deadlines.

• Arrange review meetings and monitor action items.

• Follow up on pending information, approvals, and feedback.

• Provide weekly updates on progress.

• Maintain organized and secure files.

• Manage confidential HR and employee information.

• Propose enhancements to training and SOP processes.

• Assist with related administrative tasks and special projects.

⛳️ Requirements

• 2–3 years of experience in roles such as Virtual Assistant, HR Assistant, HR Coordinator, Training Coordinator, Technical Writer, or similar positions.

• Exceptional written English skills, with a demonstrated ability to simplify complex or technical content into clear, plain language.

• Strong editing and proofreading capabilities with a keen eye for detail.

• Experience in creating or updating SOPs, process documentation, training manuals, or employee handbooks.

• Familiarity with standard HR processes (onboarding, leave, payroll, performance, offboarding).

• Strong research skills and comfort utilizing official governmental and state labor department resources.

• Proficiency in Google Workspace and/or Microsoft Office, particularly Word and Excel.

• Ability to independently manage a large, multi-faceted project and follow through without constant supervision.

• Strong follow-up skills and comfort in reaching out to managers and stakeholders for missing information.

• Capacity to handle confidential information with professionalism and discretion.

• Understanding of differences in US employment law across states.

• Experience in instructional design or curriculum development.

• Familiarity with LMS or knowledge base tools (e.g., Trainual, Notion, Confluence, SharePoint, TalentLMS).

• Experience with project management tools such as Asana, ClickUp, Trello, or Monday.com.

• Ability to create simple flowcharts and visual job aids (e.g., Canva, Lucidchart, Visio).

• Knowledge of AI and productivity tools to enhance drafting and organizing content.

• No specific educational credentials are required.

🏝️ Benefits

• Opportunity to work from home.

• Supportive and collaborative work environment.

• Paid training.