Training Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Organize the scheduling of incoming training groups and manage trainers.

• Ensure that new employees have the necessary access, equipment, and resources prior to their start date.

• Maintain precise records of attendance, training completions, assessments, and overall progress.

• Recognize and highlight trainees who may be struggling.

• Keep training materials, assessments, guides, and associated resources current and accurate.

• Provide trainers and team leaders with updated materials, schedules, and information on trainees.

• Assist in organizing and standardizing training for newly promoted team leaders.

• Facilitate training sessions as required.

• Ensure that trainee and training records are complete, accurate, and well-organized.

• Gather feedback from trainees and trainers to identify areas for improvement in training materials and processes.

• Anticipate potential issues prior to the commencement of training and coordinate solutions to minimize delays or disruptions.

⛳️ Requirements

• Minimum of 2 years of experience in coordinating training, onboarding, or learning programs.

• Strong organizational and time-management abilities, capable of managing multiple training groups at once.

• Excellent proficiency in both written and spoken English.

• High attention to detail with the ability to maintain precise records.

• Proficiency in Google Sheets or equivalent spreadsheet tools.

• Comfortable leading training sessions or presentations as necessary.

• Strong communication and follow-up skills.

• Ability to work independently and proactively identify and resolve issues.

• Willingness to work a schedule that aligns with U.S. Eastern Time business hours.

• Experience in medical records, healthcare, or environments regulated by HIPAA is a plus.

• Background in BPO or operations settings is advantageous.

• Experience with high-volume employee onboarding is beneficial.

• Familiarity with developing training materials, quizzes, job aids, or tutorials is a plus.

• Experience with Learning Management Systems (LMS) is an advantage.

• Familiarity with Google Classroom or similar training platforms is a plus.

🏝️ Benefits

• Full-time remote work opportunity.

• Chance to develop and advance within training and operations.

• Exposure to training coordination, onboarding, and process enhancement.

• Opportunities for progression into training leadership or broader operational roles.

• A collaborative and fast-paced work environment.