Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions.

• Articulate processes, procedures, systems, and expectations for customer service.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner understanding and pinpoint knowledge gaps.

• Implement knowledge checks, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Equip new hires for a smooth transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner preparedness.

• Keep precise training records and communicate learner progress effectively.

• Modify training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy with the ability to learn new systems and platforms easily.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team player mentality.

• Comfortable working during U.S. business hours.

• Available to start immediately.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fiber internet with a wired Ethernet connection.

• Backup power solution.

• Proficient in Microsoft Teams / Office 365.

• English resume required.

• Must be a Mexican national currently residing in México.

• Completion of all hiring process stages, including background check, is mandatory.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training.

• Fully remote work opportunity.

• Flexible/remote work arrangement.

• Independent Contractor setup.