Instructional Designer, Training Lead

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Offer functional guidance, coaching, and development to Eligibility and Arbitration Trainers.

• Create, develop, and implement employee learning and development initiatives, including e-learning, instructor-led, and virtual training solutions.

• Collaborate with stakeholders and subject matter experts to assess learning requirements, establish objectives, and produce training materials.

• Convert approved workflows into role-specific courses, job aids, assessments, and practice activities.

• Ensure document control, accessibility, version history, and publishing dates for educational resources.

• Organize training sessions, oversee enrollment and completion records, and assist trainers during delivery.

• Gather feedback and performance data to enhance materials in partnership with Quality and lane SMEs.

• Distinguish materials for employees and contractors when instructions or terms vary.

• Manage and support the LMS, including course deployment, testing, reporting, user enrollment, and tracking.

• Coordinate logistics for virtual and in-person training, assess training effectiveness, and promote continuous improvement initiatives.

• Develop facilitator guides, job aids, workbooks, assessments, and documentation for knowledge transfer.

• Collaborate across the assigned lane and with Quality, Training, Compliance, Reporting, and program leadership as necessary.

⛳️ Requirements

• A bachelor's degree is required; a master's degree is preferred.

• A minimum of 2 years of experience in Learning & Development, instructional design, or LMS administration.

• Demonstrated experience in designing and developing training programs and e-learning content.

• Strong background in LMS administration.

• Proficiency in using authoring tools such as Articulate Storyline, Rise 360, Adobe Captivate, Canva, or similar platforms.

• A portfolio that showcases instructional design or LMS-related projects is preferred.

• Ability to satisfactorily perform each essential duty.

• Must adhere to approved decision rights, confidentiality requirements, and escalation paths.

🏝️ Benefits

• Medical, Dental, and Vision benefits available on the first of the month following 30 days of employment.

• Paid Holidays.

• 401(k) plan with up to a 4% company match after six months of service.

• Accrued Paid Time Off, up to three weeks per year.

• Enjoyable and professional work environment.

• Strong leadership support to foster career growth and job satisfaction.